Client Care Specialist for Team Leader The Muncey Group is a highly productive and client-focused real estate team, committed to delivering exceptional service and seamless transactions. We are looking for a Client Care Specialist—a critical right hand to our lead agent, owner, and principal of the group. This role is designed for someone who thrives in a fast-paced, high-volume real estate environment, supporting a dynamic business with a large and growing client base. As the Client Care Specialist, you will be the lead agent’s key resource and primary support, ensuring every client receives a first-class experience and that every transaction progresses with precision. You should be highly organized, have a keen eye for design, and take pride in delivering polished, detail-oriented work. Your ability to anticipate needs, manage details flawlessly, and keep everything moving forward will make you an indispensable part of the team. Responsibilities: • Serve as the lead agent’s key resource and primary support , ensuring smooth communication, scheduling, and task execution. • Manage all aspects of pre-listing preparation , including scheduling photography, staging, and vendor services and ensuring properties are market-ready. • Oversee and execute critical transaction steps , including smoke inspections, appraisals, final walkthroughs, and property readiness. • Coordinate and organize showings, open houses, and private tours , providing a seamless experience for buyers and sellers. • Serve as the primary client liaison , providing frequent updates, answering questions, and ensuring a smooth process from listing to closing. • Maintain detailed transaction timelines and checklists , ensuring no step is missed and every deal is executed flawlessly. • Ensure all marketing materials, listing information, and property details are accurate, updated, and effectively positioned. • Assist with high-level client follow-ups and relationship management , ensuring long-term client satisfaction and repeat business. • Keep the lead agent informed and one step ahead at all times, ensuring they can focus on high-level sales. Qualifications: • A keen eye for home design and market presentation , ensuring properties are showcased at their best. • A highly organized, detail-driven, and proactive approach —no detail is too small, and nothing slips through the cracks. • A strong ability to multitask, prioritize, and adapt in a fast-moving, high-volume business. • Exceptional transaction insight —knowing what needs to happen next, anticipating challenges, and ensuring smooth closings. • A deep commitment to client service and relationship-building —this role is about providing a best-in-class experience. • Excellent communication skills , both written and verbal, with a polished and professional demeanor. • A solution-oriented mindset , able to tackle challenges with efficiency and confidence. • Tech-savvy , and comfortable using real estate CRMs, scheduling tools, transaction management platforms, and AI tools like ChatGPT to streamline workflows and enhance efficiency. • A team-first mentality , always looking for ways to add value and support the lead agent in growing the business. Compensation: $50,000 - $75,000 yearly

• Serve as the lead agent’s key resource and primary support, ensuring smooth communication, scheduling, and task execution. • Manage all aspects of pre-listing preparation, including scheduling photography, staging, and vendor services and ensuring properties are market-ready. • Oversee and execute critical transaction steps, including smoke inspections, appraisals, final walkthroughs, and property readiness. • Coordinate and organize showings, open houses, and private tours, providing a seamless experience for buyers and sellers. • Serve as the primary client liaison, providing frequent updates, answering questions, and ensuring a smooth process from listing to closing. • Maintain detailed transaction timelines and checklists, ensuring no step is missed and every deal is executed flawlessly. • Ensure all marketing materials, listing information, and property details are accurate, updated, and effectively positioned. • Assist with high-level client follow-ups and relationship management, ensuring long-term client satisfaction and repeat business. • Keep the lead agent informed and one step ahead at all times, ensuring they can focus on high-level sales.