Hand & Stone Massage and Facial Spa is looking for an energetic, reliable person to join our management team for the Client and Employee Manager position for our South Austin Location!

ARE YOU AN EXCEPTIONAL BUSINESS-OPERATIONAL-CUSTOMER SERVICE-DRIVEN MANAGER WITH A PASSION FOR THE SPA INDUSTRY? Ready to take your Spa Management experience to new levels?

WELL LOOK NO FURTHER!

We are an established, well-respected and rapidly growing, full-service Spa.

The Client and Employee Manager Position responsibilities include:

The Client Side:

1. Grassroots marketing of the spa throughout the community including local businesses.

2. Sending survey results-specific emails to the service providers

3. Following up with clients based on survey results

4. Cancellation of clients – focus on reducing attrition

5. Follow up on customer service issues

6. Reviewing shift notes and handling any issues

7. Responding to Demandforce reviews or others as appropriate

The Employee Side:

1. Meeting with therapist monthly for building relationships and performance

2. Determining when we are low on supplies and making the necessary documentation. (including sheets, fitted sheets, pillows, blankets, towels, and face cradle covers)

3. Ensuring that all stone units have a complete set

4. Ensuring that every room has a complete set of aroma therapy oils

5. Testing the equipment in the massage rooms every month.

a. IE massage tables, table pedals, table warmers, hot stone units, hot stone thermometers, stools, and hot towel cabbies.

6. Developing the agenda for our quarterly therapist staff meetings as well as leading the team in the meeting.

7. Working with all managers to develop an agenda for all staff meetings quarterly

8. Determining when the staff needs re-training on spa treatment protocols

9. Hire Leads if needed and mentor

10. Meeting with therapists who have an incident form filled out about them by a client.

a. Fill out the necessary documentation for the incident.

b. Converse with all parties involved

12. Meeting with therapists who are consistently not following a spa protocol.

a. IE running over/shorting clients, not arriving to work 20 minutes before their shift, etc.

13. Meeting with the therapists on a monthly basis to review their average ticket price, overall sales and ranking, request percentage, and call out percentage

a. Recommend ways to improve the above statistics

14. Performing 30 day, 90 day and yearly evaluations

15. Ensuring all license and insurance are up to date for every therapist.

16. Updating therapist modalities in Millennium

Benefits We Offer:

Base salary and bonuses

Medical/Dental/Vision

401k

Supplemental Insurance

Paid vacation

Flexible schedules

Employee discounts on products and services

Employee rewards program/employee referral bonus

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.