Client Engagement Specialist (non-attorney) - Family Law & Bankruptcy Are you a results-driven professional who thrives on helping people navigate difficult life decisions? Do you have a background in sales or client engagement and excel at guiding individuals from initial consultation to commitment? If so, we want to hear from you! About Us: Doyel Law is a fast-growing law firm in St. Louis, MO, dedicated to helping individuals and families through family law and bankruptcy matters. Our team is committed to delivering exceptional client service through clear, proactive, and timely communication. We are looking for a Client Engagement Specialist to be the first point of contact for potential clients, helping them understand how we can assist them and guiding them through the process until they are fully retained. Your Role: • Conduct initial consultations with potential clients for family law and bankruptcy matters (you will not give legal advice). • Follow a structured consultation script to ensure consistency and effectiveness in client interactions. • Build trust and rapport with potential clients by actively listening, demonstrating empathy, and clearly explaining the next steps in the process. • Oversee the client journey from consultation through full payment, including follow-up and nurturing leads who may need more time to commit. • Maintain detailed and accurate notes in Lawcus , our case management system— if it’s not in Lawcus, it didn’t happen. • Work closely with attorneys and staff to ensure a seamless transition from consultation to case initiation. • Meet and exceed performance goals, with performance-based bonuses available for exceeding key engagement and conversion benchmarks. What We’re Looking For: The ideal candidate is: • A strong communicator – You must be comfortable speaking with potential clients, building rapport, and effectively guiding them through the process. • Highly organized – You will track multiple potential clients, manage follow-ups, and ensure that every detail is documented. • Coachable & disciplined – You must be willing to follow the proven script and adhere to our firm’s processes without deviation. • Resilient & results-driven – You thrive on helping people make decisions and can handle rejection without getting discouraged. • Tech-savvy – You will be using Lawcus, Zoom Phone, email, and other communication tools daily. • Experienced in sales or client engagement – Prior experience in a high-touch sales or client relations role is strongly preferred. Compensation & Benefits: • Base Salary: $35,000/year • Performance-based bonuses tied to engagement and conversion benchmarks • Paid time off and benefits package • Growth opportunities within the firm This Role is NOT for Someone Who: • Struggles with following a set process or script • Fails to document calls, emails, and follow-ups in real-time • Is uncomfortable having direct, results-oriented conversations with potential clients • Thinks "sales" is a dirty word—we are here to help people take action in their best interest How to Apply – READ CAREFULLY To apply, send your resume and a short cover letter explaining why you're the right fit for this role. In the first sentence of your cover letter, tell us about a time you had to convince someone to make an important decision. Applications that do not follow these instructions will not be considered. Responsibilities: • Engage with clients over the phone and in person to provide information on family law and bankruptcy services. • Maintain accurate client records and documentation to ensure smooth case management. • Assist in scheduling appointments and managing calendars for attorneys to optimize client meetings. • Follow up with clients to gather necessary information and updates for their cases. • Collaborate with the sales team to identify opportunities for upselling legal services to existing clients. Qualifications: • 2+ years of experience in phone sales. • Customer service experience. • Familiarity with Microsoft Office. • Experience in B2C sales. • Ability to follow set sales process. Compensation: $35,000 - $40,000 yearly

• Engage with clients over the phone and in person to provide information on family law and bankruptcy services. • Maintain accurate client records and documentation to ensure smooth case management. • Assist in scheduling appointments and managing calendars for attorneys to optimize client meetings. • Follow up with clients to gather necessary information and updates for their cases. • Collaborate with the sales team to identify opportunities for upselling legal services to existing clients.