At C.E. Borman & Associates, we understand that every family law case begins with a conversation—and that conversation starts with you. As a Client Intake Specialist, you are vital in welcoming potential clients, building trust, and guiding them through their first steps with our firm. This position is about more than gathering information—it’s about building relationships. You’ll listen with empathy, understand their unique needs, and clearly communicate how our firm can help them navigate this challenging time. But connection alone isn’t enough. You’ll also bring strong sales skills, ensuring qualified leads become valued clients. You'll be key to our growth and success through your ability to ask the right questions, overcome objections, and highlight our firm’s strengths. In this role, you’ll: • Build rapport quickly through active listening and genuine care • Communicate the value of our services with clarity and confidence • Guide potential clients to take the next step toward resolving their legal issues • Maintain professionalism while supporting clients through emotional situations We’re looking for someone who knows every call is an opportunity—to connect, guide, and inspire confidence. If you’re passionate about helping people and skilled at turning conversations into commitments, we want you on our team. At C.E. Borman & Associates, we don’t just handle cases—we build relationships and change lives. And it all starts with you. Ready to make a difference? Let’s talk. Responsibilities: • Provide kind, courteous communication while receiving visitors to our office • Provide excellent customer service while answering, screening, and processing incoming calls and interviewing potential new clients • Conducting intake interviews with clients via phone, email, or in person. • Gathering and accurately documenting client information and needs. • Providing information about our services, programs, and eligibility criteria. • Assisting clients in completing necessary forms and paperwork. • Collaborating with internal teams to ensure seamless transitions for clients. • Maintaining confidentiality and professionalism in all interactions. • Manage the calendar system to schedule and confirm appointments via phone, email, and text • Review and process overall client agreements and monitor successful client onboarding for the first 30 days of representation • Manage intake of potential clients with attention to detail for information while providing empathetic communication skills • Provide efficiency in other clerical receptionist duties such as filing, photocopying, scanning, and faxing Qualifications: • Three years of customer service and sales experience required • Ideal candidates are professional and courteous with a positive attitude • Excellent organizational skills with the ability to multitask and manage time appropriately • Outstanding verbal and written communication skills • Ability to be resourceful and proactive • You strongly believe in teamwork and want to do your part to contribute to the team’s success in meeting its mission Compensation: $20 - $22 plus performance-based bonuses

• Provide kind, courteous communication while receiving visitors to our office • Provide excellent customer service while answering, screening, and processing incoming calls and interviewing potential new clients  • Conducting intake interviews with clients via phone, email, or in person. • Gathering and accurately documenting client information and needs. • Providing information about our services, programs, and eligibility criteria. • Assisting clients in completing necessary forms and paperwork. • Collaborating with internal teams to ensure seamless transitions for clients. • Maintaining confidentiality and professionalism in all interactions. • Manage the calendar system to schedule and confirm appointments via phone, email, and text • Review and process overall client agreements and monitor successful client onboarding for the first 30 days of representation • Manage intake of potential clients with attention to detail for information while providing empathetic communication skills • Provide efficiency in other clerical receptionist duties such as filing, photocopying, scanning, and faxing • Assistance with general administrative support to the sales and legal production team members