$22 - $25 per hour (DOE) San Diego, CA (In-Office, Full-Time) Remote Option Available for Highly Experienced Candidates Are You a Customer Service Professional Who Thrives in a Fast-Paced Environment? We are seeking a Client Intake Specialist to join our growing law firm. This role is ideal for someone with strong customer service skills, a detail-oriented mindset, and the ability to compassionately assist potential clients as they navigate difficult legal situations. As the first point of contact for our firm, you will play a crucial role in listening to prospective clients, gathering key information, and ensuring they are connected to the right legal resources. You’ll need excellent communication skills, patience, and attention to detail to succeed in this role. If you have experience in customer service, client intake, or administrative support, this is a great opportunity to join a respected law firm and help people in need. High performers may have opportunities for additional responsibilities and career growth within the firm. Compensation & Benefits • $45,000 to $52,000 (depending on experience) • Performance-based incentives for meeting intake quality standards • In-office, full-time role (40 hours per week) • Remote work option for candidates with significant intake experience • 90-day probationary period (temporary employee status during this time) • Opportunities for advancement within the firm **How to Apply (Follow These Instructions Carefully)** To be considered, you must complete a two-step application process. Step 1: Submit a cover letter that includes the following: • Paragraph 1: The 3 most important qualities for customer service and why they matter. • Paragraph 2: Why you applied for this job. • Closing sentence: "I have read the instructions contained in the job posting and have followed the instructions." Step 2: Combine your resume and cover letter into ONE PDF and email it to ayum@annayumlaw.com. Applications that do not follow these instructions will not be considered. Responsibilities: • First Point of Contact: Answer incoming calls, emails, and web inquiries from prospective clients. • Client Screening: Ask detailed questions to assess whether a caller qualifies for our services. • Compassionate Listening: Provide a supportive and professional experience for people facing legal challenges. • Appointment Scheduling: Coordinate consultations between prospective clients and attorneys. • Data Entry & Organization: Accurately enter client information into our CRM system. • Follow-Up Calls: Reach out to potential clients who have inquired about our services but have not scheduled a consultation. • Administrative Support: Assist with case file creation, attorney scheduling, and general office tasks. Qualifications: • Customer service experience is required (previous roles in call centers, front desk, client relations, or hospitality are a plus). • Strong verbal and written communication skills —you must be able to explain things clearly and professionally. • Ability to stay calm under pressure when dealing with clients in distress. • Highly organized —must be able to manage multiple calls, emails, and tasks efficiently. • Comfortable using Microsoft Office, CRM software, and online scheduling tools. • Follows instructions carefully and understands the importance of firm policies and procedures. • A team player with a strong work ethic and a professional demeanor. • Legal experience is a plus, but not required. Compensation: $22 - $25 hourly

• First Point of Contact: Answer incoming calls, emails, and web inquiries from prospective clients. • Client Screening: Ask detailed questions to assess whether a caller qualifies for our services. • Compassionate Listening: Provide a supportive and professional experience for people facing legal challenges. • Appointment Scheduling: Coordinate consultations between prospective clients and attorneys. • Data Entry & Organization: Accurately enter client information into our CRM system. • Follow-Up Calls: Reach out to potential clients who have inquired about our services but have not scheduled a consultation. • Administrative Support: Assist with case file creation, attorney scheduling, and general office tasks.