We are currently seeking an enthusiastic Client Relations Associate to join our dynamic team. This role is ideal for individuals who enjoy building relationships, resolving client inquiries, and contributing to successful campaigns in a fast-paced environment.
Key Responsibilities
- Client Communication: Serve as the primary point of contact for clients, responding to inquiries about events, promotions, and products with professionalism and a positive attitude.
- Event Support: Provide accurate information regarding upcoming events and promotional campaigns, ensuring clients are well-informed and engaged.
- Issue Resolution: Troubleshoot and resolve client concerns related to event participation, products, or services promptly and effectively.
- Record Management: Maintain detailed records of client interactions to improve services and satisfaction while ensuring data accuracy.
- Team Collaboration: Partner with marketing and event teams to deliver consistent and high-quality client support throughout all campaigns.
- Compliance: Uphold company standards for communication and client service, ensuring professionalism and excellence in all interactions.
Requirements
- Strong Communication Skills: Exceptional verbal and written communication abilities to engage effectively with clients and colleagues.
- Customer-Centric Mindset: A proactive, problem-solving approach to address client needs and ensure satisfaction.
- Multitasking Ability: Capable of managing multiple priorities in a busy, event-driven environment.
- Education: High school diploma or equivalent required; certifications in customer service, client relations, or event marketing are a plus.
Benefits
- Competitive Compensation: Receive a competitive starting salary with performance-based bonuses and incentives.
- Career Growth: Enjoy opportunities for professional development and advancement within our growing company.
- Team-Oriented Environment: Be part of a supportive and collaborative workplace that values your contributions and encourages growth.