Benefits:

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

We are looking for a Client Relations person to join our team to provide their skill set in matching clients with caregivers, working with clients out in the community, and providing supervision of Host Home Providers. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need to become a part of the community.

Job duties include, but are not limited too:

Wellness checks with clients to ensure that current care plans are satisfactory and add updates as needed to their care plans and make updates to smartcare

Work on clients getting their hours covered by caregivers to meet their requirements – finding out what days and times they are willing to be seen for services by the caregiver.

Making sure new clients have items and resources that they need to maintain an adequate and health living environment when they come aboard initially and ongoing.

Review referrals of potential intakes.

Review new potential clients and their social history and current care/behavioral support plan to assess their behaviors and determining whether they fit our program for a group home placement or host home placement

Ensuring all sensitive information (HIPAA) related items are placed in a secure area.

Willingness to assist with finding coverage and working shifts when all other options have been exhausted.

Conduct intakes with new veterans and seniors that come aboard

Check documentation and PDI's of host homes to ensure quality care is given

Giving reports and updates on how clients are doing with placements from wellness checks that are conducted throughout the week

Keeping tasks on time with projects within the office - maintaining open communication with all team members who are needing information to do the job of onboarding clients

Maintaining healthy relationships with case managers and care coordinators to keep receiving referrals for future work

Keeping records of tasks being completed, updating software that we use within the office

Communication through in-person meetings, zoom calls, emails, phone calls, text messaging are being utilized efficiently and effectively

Qualifications and Education Requirements

Experience of 3 years or more working with individuals with intellectual disabilities, mental health diagnosis, Brain Injury, on the autism spectrum and other disablements that require assistance.

Associates or Bachelor’s degree within the spectrum of Human Services.

Preferred Skills

Proven work experience as a Service Coordinator or similar role Strong work ethic and service skills

Excellent communication and interpersonal skills

Strong record-keeping and analytical skills

Excellent organizational skills and attention to detail

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Golden Heart Senior Care Corporate.