Client Relations Specialist

MattLaw

Client Relations Specialist

Tampa, FL
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Competitive salary

    Health insurance

    Paid time off

    To learn more from our founder and Managing Partner about MattLaw® and the next steps in applying for this position, please call 813-628-8529 (MATTLAW).

    ABOUT US

    MattLaw® is a team of Tampa area injury lawyers led by Matt Powell, who has protected thousands of victims and their families for over 35 years.

    MattLaw® protects the most vulnerable of our society, people who can't protect themselves, children, and the elderly. Mothers can't control what the doctors, nurses, and hospitals are doing during the birth of their child, they place their trust in these professionals, and occasionally they are betrayed resulting in a child born with cerebral palsy. Children are unknowing victims of dangerous products, predatory coaches, religious leaders, or unsafe playgrounds. Our elderly are unable to protect themselves in nursing homes that are understaffed or potentially unsafe. We are active in helping to keep kids safe by sponsoring local charity events throughout the Tampa Bay area where we give children free bicycle helmets and other bicycle riding safety equipment.

    ABOUT THE POSITION

    SUMMARY: The Client Relations Specialist at MattLaw® is the first person of contact for clients and visitors of our firm. The Client Relations Specialist is responsible for managing the reception area, answering phone calls, greeting clients and visitors, and maintaining calendars including the firm’s calendar.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Answering and directing all incoming phone calls

    Providing excellent customer service to our clients

    Greeting clients and visitors and directing them to the appropriate staff member

    Managing the reception area and keeping it clean and organized

    Scheduling appointments and maintaining the firm’s calendar

    Assisting with administrative tasks, such as data entry and filing

    Mail processing

    Phone training

    Limited employee onboarding when necessary

    EXPERIENCE AND SKILLS REQUIRED:

    High school diploma or equivalent

    1-2 years of experience in a receptionist or customer service role

    Professional in punctuality and appearance

    Excellent communication and interpersonal skills

    Strong organization skills and attention to detail

    Ability to multitask and manage multiple projects simultaneously

    Computer literacy

    Exceptional phone etiquette and skills

    VOIP software report building to track calls in and out

    We offer a competitive salary and benefits package, including health insurance, 401k matching, and paid time off. If you are a highly motivated individual with a strong work ethic and a passion for providing excellent customer service and client satisfaction, we would love to hear from you.

    We are an equal opportunity employer and welcome applicants from all backgrounds.