Job Description

The Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience and performing tasks within the various login departments.

Essential Duties and Responsibilities:

• Manage all onsite inbound and outbound client communications via telephone and/or email in a timely, solutions-oriented manner.
• Monitor, record, and follow up with all voicemail communications and follow up with inquiries or concerns accordingly
• Attend front desk at all times to advise walk-in clients about service information and project preparation.
• Maintain a constant overview of projects in all onsite testing departments that need login or client communication.
• Unpack shipments and document receipt of sample as needed.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries, improve processes, and deliver results in a timely manner as required by each client.
• Ability to assist with all onsite administrative tasks as necessary.

Qualifications

Qualifications

• HS Diploma or equivalent
• Customer service experience 2-3 years
• Excellent written and verbal communication skills
• Active listening
• Client-focus
• Computer literate (Office suite, Adobe PDF, CRM)
• Prioritization and on-time execution of tasks
• Process improvement
• Problem-solving and solution orientation
• Demonstrated ability to sell solutions as a result of active listening
• Strong interpersonal skills (people, social, emotional intelligence)
• Proactivity
• Team player who can self-motivate
• Performs well under pressure; thrives in fast-pace environment
• Growth mindset

Additional Information

Requirements:

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Candidates located within commutable distance of our Fort Lauderdale, FL laboratory are encouraged to apply.

Salary Range: $18-21 an hour with benefits, PTO and company matching 401K plan

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment. In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.