Benefits:

401(k)

401(k) matching

Employee discounts

Free food & snacks

Wellness resources

PureDropIV is a women-owned, nurse-owned and operated business that provides on demand, concierge wellness and vitality services to clients across the DMV. PureDropIV is seeking highly qualified Client Schedule Coordinator with excellent customer service skils, and an ability to multitask in a face-paced environment to join our team.

The Client Schedule Coordinator is a crucial member of our team, responsible for coordinating the scheduling of concierge intravenous therapy appointments between clients and nurses. This role involves managing nurse schedules, setting appointments, and performing various administrative duties to ensure efficient coordination of client services. The ideal candidate will have 1-2 years of administrative experience, excel in fast-paced environments, and possess excellent communication and multitasking skills.

This is a part-time 30 hour per week position. This is a fully in-office position, no remote work available. Client Schedule Coordinators work 10-hour shifts on a rotating schedule that does require shifts every other weekend.

Responsibilities:

· Answer incoming phone calls, text messages, emails, and other communication media.

· Set appointments for clients, ensuring optimal scheduling and efficient use of resources.

· Monitor and adjust schedules to accommodate urgent or changing client needs.

· Communicate with clients to confirm appointments, gather necessary information, and address any inquiries or concerns.

· Maintain accurate and up-to-date records of client schedules and appointments.

· Perform various administrative duties, including data entry, record maintenance, and file organization.

· Assist in managing client information and documentation, ensuring confidentiality and compliance with privacy regulations.

· Prepare and distribute necessary forms, documents, and reports related to client scheduling and appointments.

· Communicate and collaborate with internal management teams to facilitate seamless operations.

· Utilize software systems and tools to manage and track client schedules and appointments.

The ideal candidate will possess the following qualities:

· Proven Experience: Demonstrated experience as a Schedule Coordinator or a similar role, preferably in a medical or in-home medical setting. Familiarity with fast-paced environments and the ability to manage high volumes of appointments is essential.

· Organizational Abilities: Exceptional organizational skills are required to manage multiple projects, prioritize tasks effectively, and meet deadlines. Attention to detail is crucial to ensure accuracy in scheduling and record-keeping.

· Multitasking Abilities: Strong multitasking skills are necessary to handle competing demands and adjust schedules to accommodate urgent or changing client needs. The ability to maintain composure and efficiency in a dynamic environment is key.

· Professional Communication Skills: Excellent verbal and written communication skills are paramount. The candidate should be able to maintain a professional and courteous demeanor when interacting with clients, healthcare professionals, and colleagues.

· Customer Service Orientation: A customer service-oriented mindset is highly desirable. The candidate should be empathetic, compassionate, and dedicated to providing exceptional service, promptly addressing inquiries, requests, and concerns.

· Team Player: The ability to work well within a team and collaborate effectively with diverse stakeholders is essential. The candidate should contribute to a positive work environment and support team goals.

· Technical Proficiency: Proficiency in using scheduling software, databases, and Microsoft Office Suite is necessary. Familiarity with medical terminology, procedures, and confidentiality regulations is also important.

· Adaptability and Flexibility: The candidate should be adaptable and flexible, able to accommodate changing schedules, and client needs while ensuring smooth operations.

Required Skills:

· Strong Phone Skills

· Excellent Communication Skills

· Creative Problem-Solving Skills

· Basic Skills using Microsoft Office (Excel, Teams, Word, PowerPoint)

Education/Experience Requirements:

· High School Diploma or equivalent

· 1-3 years of customer service experience

· 1-3 years of experience as a Schedule Coordinator or similar role

· 1-3 years of sales experience

· 1 year of experience with medical terminology (preferred)