Client Service Associate/Social Media Associate Job Description
Requirements:
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for
Ability to communicate clearly and professionally, both verbally and in writing.
Has "thick skin" and is able to handle potential complaints and unpleasant customers.
Has a pleasant, patient and friendly attitude.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Willingness to work a flexible schedule and occasional overtime when needed.
Possess a strong work ethic and team player mentality.
1+ years of experience in a customer service, social media posting and/or help desk capacity required. Some experience with multiline telephones, online ticketing systems, and personal computers helpful. Practical work experience with Internet Explorer, Microsoft Office, and Adobe Creative Suite (InDesign, Illustrator, and Photoshop) a definite plus!
Responsibilities
Professionally answer incoming telephone calls in a pleasant manner and direct the caller to the appropriate team member.
Ability to develop and implement a corporate social media strategy
Ability to monitor online activity across departments and geographical areas to ensure anyone using the company’s online tools is following established guidelines and best-practice rules
Encourage greater social media participation
Identify opportunities to influence public perception through audience engagement and publicly speaking about the brand’s social media strategy
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Make 20-30 outbound phone calls per week to existing customers and prospects (based on previous orders) to inquire about repeat orders as well as quote follow up. The results of these calls will be recorded into Printers Plan. In addition, calls will be made to verify the correct buying influence and contact information using lists supplied by management.
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
Troubleshoot customer issues over the phone.
Maintain a balance between company policy and customer benefit in decision Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Other duties as may be requested by the Supervisor.
The customer service representative will provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in opening accounts. The representative will receive, review and process orders for printed marketing materials. The representative will also explain how to use account features and solve customer application and Internet problems. The customer service representative will receive, document and resolve customer complaints.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 30 – 40 per week
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Romeoville, IL 60446: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person