Client Service Associate – Wealth Management

Bellevue, WA

Join a rapidly growing independent advising firm as a Client Service Associate. This team of experts prioritizes long-term client relationships by placing clients' interests at the center of their investment management and planning process. The ideal candidate will have strong customer service skills, attention to detail, and experience working with high-net-worth clients. If you have a background in financial services and are committed to excellent service, this role offers great potential for professional growth.

Client Service Associate Responsibilities:

• Deliver outstanding customer service and communication to high-net-worth individuals.
• Encourage the efficient use of CRM to guarantee the consistent use of the service model.
• Arrange, confirm, and occasionally participate in customer meetings:
  • Prepare meeting agenda (with advisor input) and supporting materials.
  • Record meeting notes and prepare follow-up communication to clients.
  • Utilize the CRM system for any needed follow-up tasks.
• Handle day-to-day client service activities:
  • Prepare and process onboarding paperwork and incoming account transfers.
  • Facilitate money movement, which includes wires, third-party wires, links to bank accounts, journals, and checks.
  • Monitor account activity, alerts, transfers, etc. and take necessary action.
  • Track significant client events and send corporate greetings as appropriate.
  • Coordinate annual tax reporting with client CPAs.
  • Handle annual required minimum distributions (RMD’s) for retirement accounts.
  • Address inbound client calls and attentively note client requests.
  • Interface with the custodian service team as needed to resolve client issues.
• Provide financial planning support to advisors, maintaining financial planning profiles and updating plan information in planning software.

Client Service Associate Profile:

• At least 1+ years client service experience in financial services or a related field; direct investment industry experience is a plus.
• Proficiency with Microsoft® Office, Salesforce, etc.
• Excellent written and verbal communication.
• High social and emotional intelligence.
• Securities licenses (e.g., Series 65) and/or financial planning knowledge is a plus.

Company Benefits & Appreciation:

• 100% medical, dental, and vision insurance.
• Paid time-offs, and holidays.
• 401k with matching.

Compensation: $70-80k/year DOE