Job Description

The Client Services Coordinator (CSC) is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. The CSC oversees all non-clinical aspects of the provision of care that includes the utilization of authorized hours, the vetting of potential candidates, and the management of communication between clients, field staff, and office personnel.

Additionally, the CSC position is responsible for the processing of all billing claims and the management of the electronic health care record (EHR). The core focus of the position is to ensure client satisfaction and increase client retention. This position reports directly to the Director of Operations or the Administrator

Duties and Responsibilities

• Coordination of services with external providers and support for families attempting to access services in addition to those provided by MGA Homecare.
• Establishes effective communication & utilizes critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issues or questions between clients, field staff and office personnel.
• Processing and scrubbing all billing claims.
• Builds strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.
• Sets proper and realistic expectations with clients regarding MGA’s service capabilities.
• Collaborates with recruiting team to address long and short-term staffing needs by communicating client-specific requests.
• Assist with other duties per business needs.

Qualifications

• Bachelor’s Degree preferred
• 2+ years’ experience in customer service role
• CPT billing experience

Additional Information

Benefits include:

• Base annual salary of $65,000 - $70,000
• Health, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
• Flexible Spending Accounts (FSA & LPFSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP-available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• 7 Company Paid Holidays
• 100% Basic Life Insurance (if enrolled in Health plan)
• Voluntary Life Insurance
• Short & Long-Term Disability
• Critical Illness/Accident Insurance
• Hospital Indemnity Insurance
• Identity Protection Plan
• Legal Care Plan
• Pet Discount Program

All your information will be kept confidential according to EEO guidelines.