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Client Service Coordinator or Office Administrator

Safe Harbor Law Firm

Client Service Coordinator or Office Administrator

Naples, FL
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Training & development

    Safe Harbor Law Firm seeks an experienced Administrative Assistant preferably with background in the field of estate, trusts and probate full time per in our Naples office located at 4500 Executive Dr. The ideal candidate must have a strong willingness to learn, be a self-starter and team player, with excellent verbal, written and interpersonal skills, and a high level of organization, attention to detail and professionalism.

    YOU WILL NEED A MINIMUM 3 YEARS OFFICE ADMINSTRATION EXPERIENCE TO BE CONSIDERED. DO NOT APPLY IF YOU HAVE NO PREVIOUS OFFICE ADMINSTRATION EXPERIENCE. WE ARE NOT LOOKING TO HIRE AN ENTRY LEVEL CANDIDATES.

    Responsibilities:

    Answering incoming phone calls and assisting or delegating accordingly

    Scheduling and Calendar Management for the three office locations

    Keeping track of your hours/tasks and accomplishments on a company electronic calendar

    Works closely with marketing coordinator on weekly and monthly marketing and client and prospect outreach

    Attorney/Client Liaison

    Ensuring all client calls/emails are handled timely and professionally

    Communication with attorney regarding all client compliments and/or concerns

    Organization of waiting area and conference rooms

    Support Estate Planning Attorneys:

    Drafting letters and correspondence, sending invoices.

    Client File Creation and Document Management

    Filing, scanning, creating manual files as well as e-file

    Daily client meeting preparation

    Preparing binders of client documents

    Assisting in Client Trust Funding Process

    Train to learn complete client trust funding process.

    Joins funding manager or attorney at the signing meeting to review issues of funding for the specific plan.

    Fee Collection

    Management of client payment to be processed by accounting

    Check requests and deposits

    Additional duties include: Answering phones and routing calls; Sorting and distribution of mail; Scanning and filing; and opening and closing the office. Must become a notary public within the first 30 days.

    Requirements/ Qualifications

    Must be intelligent, self-motivated, adaptable and have an upbeat, positive and persuasive personality. Must be conscientious & friendly and able to handle an ever changing schedule and priorities. You must also have excellent verbal and written communication skills and strong active-listening skills. In addition you must be computer literate with Microsoft office products and the use of a smartphone. Specific qualifications include:

    Strong Interpersonal Communication Skills

    Possess Initiative, adaptability

    Must be exceptional on the phone

    Ability to build rapport with clients

    Must be organized

    Experience in accounting or with quickbooks a plus

    Experience with Enterprise resource system a plus.

    “Can-Do” attitude

    Previous experience in customer service, sales, or other related fields

    Ability to prioritize and multitask

    Positive and professional demeanor

    Excellent written and verbal communication skills

    Ability to multitask

    Strong attention to detail

    Self starter, independent

    Enthusiastic support of our mission – at Safe Harbor Law Firm “It’s All About Family!”