Client Service Coordinator or Office Administrator
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Training & development
Safe Harbor Law Firm seeks an experienced Administrative Assistant preferably with background in the field of estate, trusts and probate full time per in our Naples office located at 4500 Executive Dr. The ideal candidate must have a strong willingness to learn, be a self-starter and team player, with excellent verbal, written and interpersonal skills, and a high level of organization, attention to detail and professionalism.
YOU WILL NEED A MINIMUM 3 YEARS OFFICE ADMINSTRATION EXPERIENCE TO BE CONSIDERED. DO NOT APPLY IF YOU HAVE NO PREVIOUS OFFICE ADMINSTRATION EXPERIENCE. WE ARE NOT LOOKING TO HIRE AN ENTRY LEVEL CANDIDATES.
Responsibilities:
Answering incoming phone calls and assisting or delegating accordingly
Scheduling and Calendar Management for the three office locations
Keeping track of your hours/tasks and accomplishments on a company electronic calendar
Works closely with marketing coordinator on weekly and monthly marketing and client and prospect outreach
Attorney/Client Liaison
Ensuring all client calls/emails are handled timely and professionally
Communication with attorney regarding all client compliments and/or concerns
Organization of waiting area and conference rooms
Support Estate Planning Attorneys:
Drafting letters and correspondence, sending invoices.
Client File Creation and Document Management
Filing, scanning, creating manual files as well as e-file
Daily client meeting preparation
Preparing binders of client documents
Assisting in Client Trust Funding Process
Train to learn complete client trust funding process.
Joins funding manager or attorney at the signing meeting to review issues of funding for the specific plan.
Fee Collection
Management of client payment to be processed by accounting
Check requests and deposits
Additional duties include: Answering phones and routing calls; Sorting and distribution of mail; Scanning and filing; and opening and closing the office. Must become a notary public within the first 30 days.
Requirements/ Qualifications
Must be intelligent, self-motivated, adaptable and have an upbeat, positive and persuasive personality. Must be conscientious & friendly and able to handle an ever changing schedule and priorities. You must also have excellent verbal and written communication skills and strong active-listening skills. In addition you must be computer literate with Microsoft office products and the use of a smartphone. Specific qualifications include:
Strong Interpersonal Communication Skills
Possess Initiative, adaptability
Must be exceptional on the phone
Ability to build rapport with clients
Must be organized
Experience in accounting or with quickbooks a plus
Experience with Enterprise resource system a plus.
“Can-Do” attitude
Previous experience in customer service, sales, or other related fields
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Ability to multitask
Strong attention to detail
Self starter, independent
Enthusiastic support of our mission – at Safe Harbor Law Firm “It’s All About Family!”