The Client Service Program Manager (CSPM) will serve as a strategic partner to clients and be responsible for delivering exceptional service across multiple client accounts. This role focuses on building and sustaining relationships that lead to high customer satisfaction, contract renewals, and program growth. The CSPM will regularly provide updates on engagement status and outcomes to clients, including C-level executives, day-to-day management, and key influencers. Key Skills for this Position: • Communication: Clear, empathetic, and proactive communication with clients and internal teams. • Problem-Solving: Quickly diagnosing client issues and finding effective, practical solutions. • Conflict Resolution: Navigating difficult conversations, de-escalating conflicts, and finding win-win outcomes. • Time Management & Organization: Balancing multiple clients, deadlines, and priorities without compromising service quality. • Negotiation: Managing expectations, handling contract discussions, and advocating for both the client and company. • Tech-Savviness: Familiarity with CRM software (like Quickbase or HubSpot), Microsoft Office, and collaboration tools. • Influencing: Strong ability to continually communicate and reinforce SSI’s value proposition to ensure client engagement and buy-in. Key Qualities for this Position: • Empathy & Patience: Understanding client concerns and responding with care and professionalism. • Adaptability: Thriving in fast-paced environments and adjusting to changing client needs or business priorities. • Resilience & Composure: Staying calm and collected, even under pressure or during challenging interactions. • Proactive Mindset: Anticipating client needs, suggesting improvements, and addressing issues before they escalate. • Detail-Oriented: Keeping track of client preferences, contract details, and service histories. • Executive Presence: Ability to effectively and efficiently communicate with clients at all levels of the organization. • Growth Mindset: Desire to continue to learn and grow both professionally and personally. Some travel is required for this position. This position could be remote, hybrid, or in-office. StrategicSource (SSI) is a values-driven, veteran-owned company located in Savage, Minnesota. SSI offers competitive salaries and benefits and was placed on the Minnesota Best Places to Work list for both 2023 and 2024. If you are looking for a job that fits this description and you meet the qualifications, apply today! Responsibilities: • Serve as a strategic partner to clients, building strong relationships with C-level executives, day-to-day management, and key stakeholders. • Lead client onboarding, coordinate invoice collection, and manage documentation to ensure smooth program setup. • Develop, execute, and maintain customized client workplans that align with strategic goals. • Provide regular updates to clients on engagement status, key performance metrics, and delivered value. • Coordinate the rollout of new projects and services; present findings and completed recommendations or audits to clients. • Proactively identify opportunities to improve client satisfaction and drive additional value. • Collaborate with internal teams to ensure deliverables meet or exceed client expectations. • Keep internal leadership informed of client status, potential risks, and key milestones. • Address and resolve client concerns promptly and effectively. • Support contract renewals and extensions by demonstrating program success, ROI, and long-term value. • Deliver exceptional customer service in all client interactions. Qualifications: • BA/BS in Business and/or MBA. • Minimum of 5 years of experience in leadership and project management roles. • Minimum of 5 years of customer service or client-facing experience, including working with C-level executives. • Strong written, verbal, and presentation skills, with the ability to communicate effectively with executive-level clients. • Proven account management expertise with the ability to manage multiple clients and priorities. • Self-motivated and highly organized, with excellent time management and follow-through. • Demonstrated ability to build and maintain strong, trust-based client relationships. • Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).

• Serve as a strategic partner to clients, building strong relationships with C-level executives, day-to-day management, and key stakeholders. • Lead client onboarding, coordinate invoice collection, and manage documentation to ensure smooth program setup. • Develop, execute, and maintain customized client workplans that align with strategic goals. • Provide regular updates to clients on engagement status, key performance metrics, and delivered value. • Coordinate the rollout of new projects and services; present findings and completed recommendations or audits to clients. • Proactively identify opportunities to improve client satisfaction and drive additional value. • Collaborate with internal teams to ensure deliverables meet or exceed client expectations. • Keep internal leadership informed of client status, potential risks, and key milestones. • Address and resolve client concerns promptly and effectively. • Support contract renewals and extensions by demonstrating program success, ROI, and long-term value. • Deliver exceptional customer service in all client interactions.