Client Service Specialist – Be the Voice of Our Company! Wentzville, MO | Full-Time | In Office • Customer Service is Our Priority – Provide friendly, efficient, and solution-driven support to all callers. • Answer Inbound Calls – Handle general inquiries, service questions, and account-related concerns with professionalism. • Update Customer Information – Maintain and update customer records, including name, contact info, payment changes, and policy adjustments. • Retention – Work with customers considering cancellation and help them rediscover the value in staying with us. • Collaborate with the Team – Partner with coworkers and departments to ensure a seamless customer experience. Responsibilities: • Strong Phone & Customer Service Skills – Comfortable talking on the phone and creating a positive experience. • Excellent Communication – You express yourself clearly and professionally in every interaction. • Active Listening – You fully understand customer needs before responding. • Detail-Oriented & Reliable – You keep records accurate and follow through on every task. • Quick Thinker & Problem-Solver – Able to offer helpful solutions in real-time. Qualifications: • Excellent communication and active listening skills – You can connect with people, understand their concerns, and clearly explain solutions. • Strong phone presence – You’re confident, friendly, and professional when speaking with customers. • Conflict resolution skills – You can remain calm under pressure, de-escalate tense situations, and turn challenges into positive outcomes. • Quick learner with strong attention to detail – You pick up new systems easily and ensure customer records are accurate and up-to-date. • Problem-solving mindset – You think on your feet and work to find real-time solutions for customer needs. • Entry-Level Friendly – No prior industry experience required. We provide training to set you up for success. • High school diploma or equivalent required. • Missouri Producer License required (or must be willing and able to obtain upon hire – we’ll guide you through the process). Compensation: $15 - $17 hourly + commission

• Strong Phone & Customer Service Skills – Comfortable talking on the phone and creating a positive experience. • Excellent Communication – You express yourself clearly and professionally in every interaction. • Active Listening – You fully understand customer needs before responding. • Detail-Oriented & Reliable – You keep records accurate and follow through on every task. • Quick Thinker & Problem-Solver – Able to offer helpful solutions in real-time.