Job Description

** Client Service Specialist I responsibilities include, but are not limited to, the following :**

Client Interaction

• Answering calls with clients to better serve their needs and to transfer any calls to the appropriate department as needed.
• Set up/verifying new clients as needed according to protocol and follow through with any issues that are involved with the client set up process
• Send a new requisition to the clients as needed

Requisition Processing

• Work closely with clinical lab to ensure all requisitions have been accessioned and there are no issues holding up resulting of patient result

• Complete data entry for specimen orders into LIS

• Follow procedure as it pertains to late arrivals

• Sort all requisitions when needed as procedure requires

• Complete data entry for all specimen orders

• Scan documents into record documentation system as needed

• Process all web requisitions as the procedure states

• Process all EMR orders as the procedure states

• Add MDs to needed requisitions as needed

• Check reported basket at the end of each day

• Recognize and escalate mis-sorts and mis-batches to Representative I or II

Specimen Processing

• Verify all documents are in View Wise

• Be alert to the need of any process changes daily to maintain appropriate turnaround time

• Understand and meet process for turnaround times – involve Representative II or manager if needed

• Process all specimen splits as the procedure states (as needed)

• Knowledgeable on specimen requirements and handling procedures. Serve as a resource for Lab Assistants.

Administration/Other

• Notify manager of any client concerns that you feel needs immediate attention

• Observe compliance when it comes to PHI information (with information lying around or on your computer)

• Use PPE per policy when in the laboratory

• Contact IT if needed to resolve issues, this can involve program issues to equipment issues. (establish a helpdesk ticket for all issues)

• Keep Client Service department and your personal area neat and clean

• A day’s schedule can be affected by specimen delivery delays, possibly resulting in later arrival times or later finish times. Flexibility with scheduling, within reason, is required.

• Weekend and holiday work is required.

• Work during adverse weather conditions, as much as safety will allow, is required

• Maintain the scanning room is clean and picked up. All requisition folders are in their place and not left out on the tables.

• Check email daily when at work, maintain all mandatory education, and adhere to attendance policy.

• Other duties as needed

Qualifications

_ Minimum Educational Qualifications:_

• Associate degree in Business preferred, minimum requirement to Qualify as Testing Personnel as defined by High School Diploma or its equivalent.
• Minimum 1-2+ years’ experience in a laboratory and or/ customer service setting preferred and is comfortable dealing with clients in a business setting.

_ Minimum Qualifications:_

• Must possess proficiency with basic computer programs
• Be a strong team player
• Excellent communication skills
• Must be able to multitask and keep up in a fast-paced environment
• Must work well on your own with minimal supervision
• Must not be in disciplinary action cycle.
• Must be comfortable handling patient samples using proper PPE procedures

Additional Information

Position is full-time, working 3rd shift Tuesday - Saturday 2:30am - 11:30am, with overtime as needed. Candidates currently living within a commutable distance of Louisville, KY are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.