Our Client Services Coordinator position's main purpose is to act primarily as a second point of contact for any of our current sellers but also any past clients. This person along with our agent in charge of the listing will be in constant contact with any of our current listings and their to assist and take feedback from our sellers. Daily tasks will include following up on feedback received from other agents, how well the home has performed with our marketing, and general well-being of customers. Responsibilities: • Follow up daily with all agents who have shown our listings in order to gather feedback • Enter all showing data into the contact management system • Follow up weekly via telephone with all our sellers to give them feedback from showings and to update them on any change in market conditions • Prepare monthly listing feedback reports for agents • Prepare CMA’s (comparable market analyses) for any recommended price reductions • Update agents weekly on any areas of concern that sellers may have (i.e. reductions, extensions, issues, etc.) • Schedule and confirm appointments with sellers for all Tour of Homes, one month in advance • Solicit Five Star Reviews. Solicit Referrals from Satisfied Customers • Obtain client testimonials (including a photo) and forward to Rainmaker for inclusion in advertising • Launch Market Watch Newsletter for all past clients who are remaining within our real estate trading area • Generate property inventory list • Prepare advertising summary for listings • Write and record all hotline scripts Qualifications: • 2+ years of experience in customer service management (preferred) • Excellent verbal and written communication skills • Strong problem-solving and decision-making abilities • Ability to close qualified prospect • Ability to work in a fast-paced environment • Proficiency in Microsoft Office and Google Docs • US Work Authorization • 18 years or older Compensation: $16 - $19 hourly

• Follow up daily with all agents who have shown our listings in order to gather feedback • Enter all showing data into the contact management system • Follow up weekly via telephone with all our sellers to give them feedback from showings and to update them on any change in market conditions • Prepare monthly listing feedback reports for agents • Prepare CMA’s (comparable market analyses) for any recommended price reductions • Update agents weekly on any areas of concern that sellers may have (i.e. reductions, extensions, issues, etc.) • Schedule and confirm appointments with sellers for all Tour of Homes, one month in advance • Solicit Five Star Reviews. Solicit Referrals from Satisfied Customers • Obtain client testimonials (including a photo) and forward to Rainmaker for inclusion in advertising • Launch Market Watch Newsletter for all past clients who are remaining within our real estate trading area • Generate property inventory list • Prepare advertising summary for listings • Write and record all hotline scripts