Client Services Coordinator at Sports Massage Studio

UNIVERSAL STRENGTH WELLNESS LLC

Client Services Coordinator at Sports Massage Studio

Amherst, NY
Part Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Employee discounts

    Opportunity for advancement

    Training & development

    Wellness resources

    Are you passionate about wellness, providing exceptional customer service, and working with athletes? Or are you a massage student in school looking to start your career in the sport medicine world with an opportunity to have a job right out of school? We are seeking a professional, detail-oriented, and discreet Client Services Coordinator to join our team at our Sports Massage Studio.

    Key Responsibilities:

    Client Scheduling: Manage appointment bookings, ensuring smooth scheduling for all clients, including athletes, professionals, and high-profile individuals.

    Client Interaction: Greet clients upon arrival, answer phone calls and text messages, and provide outstanding customer service.

    Cashiering: Process client payments, manage cash, and handle transactions with accuracy and professionalism.

    Confidentiality: Maintain the highest level of discretion and professionalism when working with celebrity clients and professional athletes. Ensure their privacy and comfort is a top priority.

    General Office Duties: Assist with daily operations, including managing emails, maintaining client records, and providing general support to the massage therapists.

    Problem Solving: Handle any client concerns or issues promptly and efficiently, ensuring a positive experience for everyone.

    Ideal Candidate:

    Strong communication and organizational skills

    Experience in customer service or a front desk role, ideally in a wellness, fitness, or healthcare setting

    Ability to work well under pressure and multitask effectively

    Professional, positive attitude with a strong focus on client satisfaction

    Knowledge of basic office software and scheduling systems

    Comfortable handling sensitive information with discretion and confidentiality

    Perks:

    Competitive pay

    Discount on all bodywork within the facility

    Flexible work schedule

    Work in a friendly and supportive environment with a focus on health and wellness

    Opportunity to interact with elite clientele in sports and entertainment