Job Description
The SmartConnect Client Services Manager ensures a world-class customer service experience while
fostering strong relationships with partnered accounts. This role oversees Onboarding Specialists and
the Account Management Team, collaborating closely with Business Development. It guarantees the
seamless integration of new accounts and the ongoing support of existing ones. The Client Services
Manager works with leadership to develop strategic plans, manage key relationships, and ensure data
integrity. This role is crucial in establishing SmartConnect as the trusted Medicare solution for our
clients. The ideal candidate will be highly organized and thrive in a fast-paced environment. You will
collaborate with our Account Executives to expand our business. The SmartConnect Client Services Manager reports to the VP Business Development
Essential Duties:
The essential duties and responsibilities for this position include, but are not limited to:
Additional Responsibilities:
Qualifications
Bachelor's degree in Business Administration, Marketing, or a related field.
Proven experience in client services, account management, or a related field.
People management experience.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to develop and implement strategic plans.
Proficiency in data analysis and reporting.
High level of organization and attention to detail.
Experience with CRM software and customer service platforms.
Ability to work collaboratively across departments.
Minimum 3 years sales experience, preferably with B2B sales
Operations, sales and coaching experience preferred
Medicare knowledge including Medicare Supplement, Medicare Advantage plans, prescription drug plans, and ancillary products
Detail-oriented and process-minded
Health and Life License Preferred
Additional Information
Spring Venture Group is an Equal Opportunity Employer