Do you seek to provide superior customer service?

Are you compassionate, caring, and able to handle emotional situations when necessary?

Do you have experience as a receptionist in a veterinary or medical clinic?

Do you speak Spanish?

If so, Humane Society Naples (HSN), Southwest Florida's state-of-the-art premier no-kill shelter, invites you to apply for the position of full time Client Services Representative. HSN operates a full-service small animal practice that is open to the public. We are seeking a service-oriented but assertive individual to provide clients and their companion animals with a positive appointment-making, check-in, and check-out experience.

Under the direction and guidance of the Client Services Manager, and in cooperation with other team members, Client Services Representatives:

Answer phones

Schedule appointments

Welcome and check in clients and patients

Check out clients and patients

Collect and process payments

Communicate with clients before and after appointments as needed

Provide clients with accurate information in a friendly, caring, compassionate, and professional manner

We're looking for:

Fluency in English and Spanish required

At least one year experience in customer service in any industry

At least one year experience as a veterinary or medical receptionist preferred

Excellent customer service skills, including the ability to interact calmly with emotional clients

Phone skills, including a clear speaking voice

Accurate data entry and money handling skills

Work well within a team

Be responsive to professional feedback and direction

Able to prioritize and manage multiple tasks

Maintain a positive demeanor in a fast-paced environment

Ability to work in the vicinity of and engage in limited handling of dogs, cats, and other small mammals

Schedule:

Full-time, 40 hours per week. While the current schedule is M-F, future Saturday hours are anticipated.

Pay and Benefits

Pay starts at $17.00/hr. Paid weekly.

Paid time off and Holiday pay

Medical, dental, vision insurance

Paid parental leave

Retirement plan available, matching funds after 1 year

Significant discounts on veterinary services

Candidates must be authorized to work in the United States and complete a background check prior to employment. HSN values diversity and is an equal opportunity employer.

Application Instructions

Apply online at https://hsnaples.org/careers

All communication with candidates will be over email and/or text - check your spam folder!

If you have technical issues or questions, please email hr@hsnaples.org

No phone calls or walk-ins please