Client Success Associate
Join our dynamic team as a Client Success Associate, where you'll be the driving force behind seamless client experiences. You’ll oversee essential behind-the-scenes operations, coordinating data, print, production, and mailing services through multiple vendors. Beyond that, you’ll play a vital role in the growth of both our clients and the company, contributing to exciting projects like research and development, product design, marketing, and sales support.
What You’ll Do:
- Lead Multi-Client Success: Manage multiple client accounts simultaneously, ensuring consistent and exceptional service.
- Be the Communication Hub: Collaborate with internal teams using email and task management tools to align client needs.
- Drive Creativity: Contribute to creative design initiatives that enhance client deliverables.
- Support Sales Efforts: Partner with sales teams to drive results and client satisfaction.
- Master the Process: Plan, execute, and precisely track every step of the print and mail process.
- Manage Data: Maintain accurate client data throughout its lifecycle.
- Deliver Excellence: Ensure timely delivery of requested products and services.
- Own Client Relationships: Serve as the primary point of contact for assigned clients, building strong and trusted partnerships.
What You Bring:
- Communication Proficiency: Strong verbal and written communication skills to connect with clients and colleagues.
- Multitasking Expertise: Exceptional ability to juggle multiple clients and projects seamlessly.
- Tech Savvy: Proficiency with tools like Microsoft Office, Adobe, CRM platforms, and databases.
- Time Management: A knack for staying organized and meeting deadlines.
- Active Listening: Ability to truly understand client needs and concerns.
- Negotiation Skills: Confidence in reaching win-win solutions.
- Presentation Power: Clear and compelling presentation skills to inspire and inform.
If you’re passionate about delivering exceptional client experiences, thrive in a fast-paced environment, and love being part of a team that values innovation, we’d love to hear from you!