Job Overview: The Client Success Coordinator is the first point of contact for customers, responsible for processing orders (installation/printed wraps/printing/promotional/apparel), coordinating the installation schedule, and ensuring a seamless workflow between clients and the production team/vendors. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Responsibilities: Customer Interaction & Sales Support: • Greet walk-in customers and answer phone/email inquiries professionally. • Educate customers on our services, pricing, and process. • Provide estimates and process orders accurately. Order Processing & Scheduling: • Enter job details into the system and ensure all information is complete. • Coordinate scheduling between clients and the installation team. • Track order progress and follow up with customers on timelines. Administrative & Operational Support: • Maintain organized records of jobs, schedules, and customer communication. • Ensure deposits and payments are processed correctly. • Communicate with the design and install teams to confirm project details. • Assist in inventory management by tracking materials and ordering supplies when needed. Customer Follow-Ups & Relationship Management: • Confirm appointments and send reminders. • Check in with customers post-installation for feedback and reviews. • Resolve any scheduling conflicts or customer concerns professionally. Qualifications: What We’re Looking For: • Experience in customer service, scheduling, or administrative roles (experience in signage, graphics, or automotive industries is a plus). • Strong organizational and multitasking skills. • Ability to work independently while collaborating with the team. • Excellent verbal and written communication. • Proficiency in using scheduling software, CRM tools, and spreadsheets. • A problem-solving mindset with a focus on customer satisfaction. Compensation: $17 - $21 hourly

• Customer Interaction & Sales Support: • Greet walk-in customers and answer phone/email inquiries professionally. • Educate customers on our services, pricing, and process. • Provide estimates and process orders accurately.Order Processing & Scheduling: • Enter job details into the system and ensure all information is complete. • Coordinate scheduling between clients and the installation team. • Track order progress and follow up with customers on timelines.Administrative & Operational Support: • Maintain organized records of jobs, schedules, and customer communication. • Ensure deposits and payments are processed correctly. • Communicate with the design and install teams to confirm project details. • Assist in inventory management by tracking materials and ordering supplies when needed.Customer Follow-Ups & Relationship Management: • Confirm appointments and send reminders. • Check in with customers post-installation for feedback and reviews. • Resolve any scheduling conflicts or customer concerns professionally.