Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Build your career at Ram Supply as a Client Success Executive supporting our client service team for our client base in Maryland, Northern VA, and D.C. markets.

This is a full-time position located at our Baltimore City location. This is not a remote or hybrid role. Our hours of operation are 9:00 am until 6:00 pm. Occasional overtime as needed.

You will also assist a client service team with many responsibilities. This position is for you if you’re a customer-oriented candidate with a ‘can do’ attitude. Our ideal candidate is driven to achieve goals and maintain a great customer experience.

The ideal candidate will have 3-5 years of experience in an office environment, experience in a restaurant or janitorial space, or relevant experience handling 20+ business-to-business accounts per week. Candidates must excel at collaboration, teamwork, and self-starting. Independence, exceptional organizational skills, time management, follow-up, follow-through, written communication, and an understanding of the sales process are necessary.

Responsibilities include but are not limited to:

Manage accounts receivable and billing process

Assists clients in placing text, phone, email, and online orders

Assisting office team with quotes, returns, pricing, onboarding

Backs up members of the internal office team for vacations and sickness

Answering telephone calls and emails from customers and clients and directing them to relevant staff

Assists Account Managers with their respective clients

Creation and implementation of internal procedures to assist the office team in operating more effectively and efficiently

Salary: $22.00-$25.00 per hour depending on relevant experience plus commission, and 50% company-paid health insurance following 60 days of employment.

Qualifications:

Proven work experience in an office environment

Account Management experience with expertise in handling 20 or more accounts weekly

Excellent communication skills with a customer service attitude

Strong analytical and organizational skills

High School Degree required. College coursework or associate degree preferred, which may be substituted with 2-4 years of experience in customer service

Proficient in Microsoft Office (Word, Excel, Outlook)

Strong focus on quality of work and ability to self-check work for accuracy

Adhere to deadlines all the while maintaining a high standard of professionalism and character

Multi-lingual (Spanish) Must be proficient in speaking Spanish and English

Preferred Qualifications:

Restaurant Management or restaurant experience

Business to business sales experience

Prior use of a CRM (Salesforce, HubSpot, or Sage)

If interested in applying, please use this link , please copy and paste the below link into your browser to apply https://ramsupplyco.bamboohr.com/careers/26