Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Tuition assistance

Vision insurance

Wellness resources

Overview:

At Right Click, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Right Click believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

The Client Success (level) ensures client satisfaction through strategic planning, communication, and high-quality service desk operations. This role focuses on managing client relationships, resolving issues, and maintaining operational excellence.

Key Responsibilities:

Priority Issues: Identify and resolve urgent client concerns promptly.

Client Communication: Serve as the main point of contact for key client relationships, adapting strategies based on client size and needs.

Strategic Planning: Develop and implement strategic plans aligned with client goals.

Quarterly Reviews: Conduct quarterly meetings to assess progress and adjust strategies.

Monthly Reporting: Provide detailed monthly updates to clients and internal stakeholders.

Team Leadership: Lead a small team for large clients, ensuring coordinated support.

Ticket Review: Ensure service desk tickets meet quality standards through regular reviews.

Error Correction: Follow up on errors and maintain accurate documentation.

Process Improvement: Suggest and implement process improvements.

SLA Compliance: Monitor and follow up on tickets breaching SLA.

Requirements:

Education: Bachelor's degree in business administration, Information Technology, or a related field.

Experience: 5+ years in client success, account management, or service desk operations, with experience in both client management and quality assurance.

Skills: Strong strategic thinking, communication, problem-solving, and multitasking abilities. Proficiency in CRM and QA tools.

Required Soft Skills/Abilities:

Positive attitude. Proactive. Follows and promotes Right Click standards.

Action oriented. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; seizes more opportunities than others.

Composed. Is cool under pressure; does not become defensive or irritated when times are tough; is a settling influence in a crisis.

Problem solver. Uses rigorous logic and methods to solve difficult problems with effective solutions; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Customer focused. Is dedicated to meeting the expectations and requirements of customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Comfortable with ambiguity. Can effectively cope with change; can shift gears comfortably.

We will only consider applicants that complete the assessment. Good luck in your search!

Flexible work from home options available.