Do you love helping people during a difficult time? Do you enjoy talking with people and helping connect them to solutions? Are you ready to join a growing law firm where you can make a difference? If so, you may have just found your dream job! At Steele Family Law, we are a small but growing law firm looking for a Client Success Manager. The position is for up to 37.5 hours per week, and the pay is $15-$17 per hour, depending on skills and experience. Depending on your needs, we offer employer-paid health and vision insurance. We are looking to hire the right Client Success Manager to join our amazing team. The ideal candidate will have excellent people skills, is tech-savvy, loves working with children and families, and is excited to flourish personally and professionally. Since we are a family-first law firm, we prioritize our own families’ health and well-being above all else. Because of this, we have a hybrid work environment that provides flexible work schedules and plenty of opportunities to work from home. We also prioritize holistic outcomes for clients that focus on their families thriving rather than solely focusing on “winning.” We’re committed to learning. We work together to improve as individuals and as a team so that we can be the best at what we do and take pride in our work. We know there is always room for improvement, and we encourage our team to use their creativity and passion to drive new ideas and streamline procedures so that we are constantly enhancing our services and results. We find that camaraderie in a fast-paced business makes a successful, happy law firm. We also value integrity. Each member of our team holds themselves and their teammates accountable; therefore, we can depend on each other to be honest. We believe in the power of constructive criticism and communication. If these last few paragraphs make you want to run for the hills, then applying might be a bad idea. We are committed to finding the best of the best, and we expect greatness – but we are willing to help you get there. Responsibilities: • Be the first point of contact for everyone who interacts with the firm, whether via phone or in person • Collect information from potential clients who make initial contact with the firm and schedule initial consultations • Assist current clients who call or come into the office with questions or concerns • Schedule phone calls, client meetings, hearings, and home visits • Collect documentation and other important information from clients • Work with attorney and paralegal to help clients reach a resolution • Accept payments and enter payments into the practice management system Qualifications: • Passionate about helping children and families thrive • Empathetic and caring for people who are going through crises • Excellent listening skills • Ability to communicate via phone competently and confidently • Strong communication and people skills • Honesty, integrity, teamwork, desire for personal and professional growth • Ability to multi-task in a fast-paced environment • Ability to work well with attorneys, paralegals, and other staff from other law firms • Strong organizational skills • Excellent knowledge of basic office programs, computer software and online applications and willingness to learn project and case management software • Experienced in a customer service setting Compensation: $15 - $17 hourly

• Be the first point of contact for everyone who interacts with the firm, whether via phone or in person • Collect information from potential clients who make initial contact with the firm and schedule initial consultations • Assist current clients who call or come into the office with questions or concerns • Schedule phone calls, client meetings, hearings, and home visits • Collect documentation and other important information from clients • Work with attorney and paralegal to help clients reach a resolution • Accept payments and enter payments into the practice management system