Job Description
As the Story Maker Success Manager on Team Tellwell, you will lead our approach to and the execution of communication with our Story Makers (aka clients) that is not directly related to getting a project done. The essence of this role is to provide top-notch communication and customer service to our Story Makers, which is the foundation for a relationship built on trust, shared expectations, and consistent communication. We have a saying at Tellwell: "If it wasn't communicated, it didn't happen." It's the Story Maker Success Manager's role to communicate regularly with Story Makers, ensuring that we are building and maintaining strong relationships with them. This role is part of the account and project management team. Specifically,
You’ll support the project management team to onboard new clients and set up the creative teams for success as the project kicks off.
You’ll communicate regularly with Story Makers throughout the year so that we are engaging them in the Engage and Remind parts of Tellwell’s communication funnel.
You’ll support business development for on-going and potential Story Makers. This means initiating and/or participating in the proposal creation process and project managing deals through our pipeline.
You’ll strategically engage with clients based on previous projects to time proposals with their budget cycles and with consideration for the budgets they have available.
You’ll lead the process to measure effectiveness of projects, campaigns, and pieces based on the Story Maker goals and provide reporting and/or analytics.
Qualifications
What we’re looking for in a Story Maker Success Manager:
5+ years of customer service experience or client-facing experience where you managed relationships with multiple stakeholders or interdisciplinary teams
Proven ability to effectively communicate with folks beyond your immediate team, including vendors and clients
Demonstrated facilitation skills to lead meetings with strategies to generate ideas, make decisions, and achieve clarity
Proactive approach to organizing tasks by taking action to get them done effectively
Demonstrated ability to build relationships and participate actively in the community
Ability to develop and follow processes and communicate so that others understand and follow them, too
Ability to evaluate the effectiveness of marketing strategies and tactics
Strong data, metrics, and analysis skills that translate into reporting on KPIs or ROI in a way that is understandable to clients
Passion for improving collaboration among Tellwell and Story Makers
Really freakin' loves people. This role is an essential conduit between Team Tellwell and Story Makers to continuously build and strengthen relationships
Work from our HQ in Fargo, ND with opportunity for a hybrid schedule as negotiated with your manager
Bonus Points
Experience in Monday.com, Slack, and Everhour
Experience in collaborating with creative teams
Knowledge and understanding of analytics tools and Google Apps for Business
Knowledge and experience with using AI-based tools to increase efficiency
Additional Information
Salary Range:
$55,000 - $65,000 dependent on experience plus bonuses
Benefits + Perks: https://wetellwell.com/careers/#benefits
Personal Traits - the most successful employees at Tellwell exhibit the following traits:
Show Confident Humility
Bring your skills and ideas with pride, but stay open—there’s always more to learn. Seek feedback, embrace new perspectives, and grow from each experience. Keep your relationships strong by adapting how you work with others, making learning a two-way street.
Build This Place
Contribute to making Tellwell the place people want to be. Build meaningful relationships with your teammates, supporting each other’s growth. Cultivate a space where everyone feels valued, collaboration is the norm, and learning is part of the culture.
Own Your Work
Take charge of your tasks and own the outcomes. Be proud of the quality you deliver, using each project as a learning opportunity to sharpen your skills. Face challenges head-on, and if you hit a wall, seek help—acknowledging what you don’t know opens doors to growth.
Stay Creatively Curious
Look beyond the expected and push for fresh, creative ideas to solve challenges. Know the rules so you can break them thoughtfully. Let curiosity be your guide, constantly learning from new sources and experimenting with ideas that inspire growth and discovery.
--
Three Primary Attributes for our Project Management Team & How to Live Them:
1. Communicative- you're a key communicator with clients, ensuring that folks have the context and info needed to work well with Tellwell. You're able to facilitate conversations so that folks share what needs to be shared in order to stay aligned on expectations and priorities, especially as it relates to creating proposals.
2. Action-oriented - you're looking ahead to anticipate client needs and proactively taking steps for projects, proposals, reporting, and relationship maintenance. You aren't waiting around, you're taking action to get sh*t done. You bring a positive, problem-solving attitude.
3. Relationship-focused - you care about people and making sure that every client feels valued. You stay engaged with clients and community so that your communication is never “out of the blue.”
-- Does the above sound like you? Then we’d love to hear from you! Share your resume and a cover letter. In your letter, we'd love to learn what about this role intrigues you, what about Tellwell resonates with you, and the skills you'd bring to Team Tellwell
Our goal is to provide a hiring and working experience in which all people know they are equally respected and valued. So whatever it is that makes you unique—your gender identity or expression, sexual orientation, religion, race, ethnicity, age, citizenship, educational background, socioeconomic status—we value it, and we’d love to see what you might add to our team.
All your information will be kept confidential according to EEO guidelines.
Apply by 11:59pm on Sunday, November 24, 2024