Client Success Manager

Join our dynamic team as a Client Success Manager, where you'll be the driving force behind seamless client experiences. You’ll oversee essential behind-the-scenes operations, coordinating data, print, production, and mailing services through multiple vendors. Beyond that, you’ll play a vital role in the growth of both our clients and the company, contributing to exciting projects like research and development, product design, marketing, and sales support.

What You’ll Do:

• Lead Multi-Client Success: Manage multiple client accounts simultaneously, ensuring consistent and exceptional service.
• Be the Communication Hub: Collaborate with internal teams using email and task management tools to align client needs.
• Drive Creativity: Contribute to creative design initiatives that enhance client deliverables.
• Support Sales Efforts: Partner with sales teams to drive results and client satisfaction.
• Master the Process: Plan, execute, and precisely track every step of the print and mail process.
• Manage Data: Maintain accurate client data throughout its lifecycle.
• Deliver Excellence: Ensure timely delivery of requested products and services.
• Own Client Relationships: Serve as the primary point of contact for assigned clients, building strong and trusted partnerships.

What You Bring:

• Communication Proficiency: Strong verbal and written communication skills to connect with clients and colleagues.
• Multitasking Expertise: Exceptional ability to juggle multiple clients and projects seamlessly.
• Tech Savvy: Proficiency with tools like Microsoft Office, Adobe, CRM platforms, and databases.
• Time Management: A knack for staying organized and meeting deadlines.
• Active Listening: Ability to truly understand client needs and concerns.
• Negotiation Skills: Confidence in reaching win-win solutions.
• Presentation Power: Clear and compelling presentation skills to inspire and inform.

If you’re passionate about delivering exceptional client experiences, thrive in a fast-paced environment, and love being part of a team that values innovation, we’d love to hear from you!