Client Support Representative – A&D Focus

Location: Newark, NJ
Salary: $70,000–$90,000 annually

Position Overview

We are seeking an energetic Client Support Representative – A&D Focus with a passion for interior design and strong client relationship skills. In this role, you will serve as a vital link between our company and our dealer network. Your focus will be on building lasting relationships, ensuring excellent service, and supporting our collaborative teams to drive client success. If you are a go-getter with a knack for communication and a love for interior design, we’d love to hear from you!

Key Responsibilities

• Client Relationship Management:

  • Build and maintain strong, sustainable relationships with dealers and clients.
  • Engage with dealers through proactive communication and in-person visits when possible.

• Customer Support:

  • Handle a high volume of incoming calls and inquiries, providing accurate and detailed product/service information.
  • Resolve customer issues efficiently, ensuring timely follow-up and high satisfaction.

• Collaboration & Coordination:

  • Work closely with cross-functional teams (sales, design, and production) to ensure seamless service delivery.
  • Assist in filling out pre-bid forms and support the sales process where needed.

• Documentation & Reporting:

  • Maintain detailed records of customer interactions, feedback, and dealer engagements.
  • Follow company procedures and communication protocols to ensure consistency.

Ideal Candidate

• Passionate About Interior Design: Enjoys working within the A&D community and has an eye for design.
• Client Relationship Expert: Demonstrates exceptional interpersonal skills and a proactive approach to building relationships.
• Go-Getter: Self-motivated and driven to exceed performance targets in a fast-paced environment.
• Collaborative: Works well with teams across departments and is dedicated to ensuring client success.

Must-Have Experience

• Minimum of 1 year in a customer support or client service role.
• Proven track record of meeting or exceeding performance quotas.
• Familiarity with CRM systems and best practices.
• Experience in environments related to interior design, custom cabinetry, or similar industries is a plus.

Required Skills

• Excellent phone communication and active listening abilities.
• Strong organizational skills with a knack for multitasking.
• Exceptional verbal and written communication skills.
• Ability to adapt to various customer personalities and deliver top-tier service.
• High school diploma required; bilingual in English and Spanish preferred (not mandatory).

Benefits

• Weekly pay
• Company-matching 401(k) program
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off and Holidays

Work Schedule

• Monday to Thursday: 8:00 AM – 5:00 PM
• Friday: 8:00 AM – 1:00 PM

Email Resume: Joel@maiplacement.com

Apply Online:

https://jobs.crelate.com/portal/maiplacement/job/b94qshwddppy5i4eyxpsap4yfw?crt=1738525841598