Job Description

Client Support Representative plays a pivotal role in delivering exceptional legal representation by embodying a positive attitude and maintaining polished, professional communication. Key responsibilities include warmly greeting clients and vendors, handling incoming calls, logging information into the document management system, and performing basic clerical duties. Serving as a backup for the Front Desk Receptionist as needed, the role involves maintaining cleanliness in common areas, adhering to first-call resolution guidelines, and attending training sessions to stay updated on company processes and procedures.

Salary: $15.00 - $20.00 per hour

Employment Type: Full-Time or Part-Time (availability to work 30 hours or more)

Working Schedule: Monday - Friday 8:30AM - 5:00PM EST or 9:00AM - 5:30PM or 9:30AM - 6:00PM EST

Qualifications

• Candidate must speak both English and Spanish fluently
• Candidate must be available to work at least 30 hours per week
• Candidate must have customer service experience
• No legal experience required just customer service and administrative experience

Additional Information

We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a percentage match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients!

All your information will be kept confidential according to EEO guidelines.