State of PA - Client Support Specialist/Relationship Management - 742095 (Local Only/Hybrid 2 days Onsite)

Initial interview is virtual via Teams and follow up is on site.

Key Skills:

Relationship management

Client support and administrative tasks

Pension plan contract management

High degree of independent work

Agency: PMRS Pennsylvania Municipal Retirement System

Position Purpose:

This position will be responsible for assisting Relationship Managers with supporting the overall business relationship with each assigned existing and potential municipality and/or member. This position will assist in the management and coordination of current and new business development, pension plan contract management, client satisfaction, and dispute resolution.

Description of Duties:

Assists with the maintenance of client paperwork, files, records, and documentation accurately and in compliance with standards and best practices.

Assists in coordinating client meetings, appointments, and follow-up as required. Helps prepare and distribute meeting agendas, minutes, and action items.

Acts as a point of contact for municipalities and/or members, assists with handling inquiries and resolving issues promptly, accurately, and professionally.

Contributes to the preparation of client communications, reports, and presentations as needed.

Collaborates with the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff to ensure municipalities and/or members receive exceptional service and support.

Collaborates closely with the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff to prepare various operational and activity reports. This entails the preparation of said reports in final and/or draft form and often requires the gathering of statistical or other information.

Compiles and analyzes data to identify trends, opportunities, and areas for improvement.

Assists in preparing regular and ad-hoc reports for municipalities, members, and internal stakeholders. Collaborates with the team to develop insights and recommendations based on data analysis.

Maintains knowledge of PMRS base plan documents associated with defined benefit and cash balance plans as well as a working understanding of plan-specific adoption agreements that set forth specific provisions of each pension plan under management. Understands relevant functional and legal differences among IRS qualified retirement plans eligible for local government use, the key employer fiduciary obligations and plan administration responsibilities associated with PMRS-administered pension plans, and the specific information contained in PMRS member-related statements and calculations.

Ensures compliance with regulatory requirements and internal policies related to pension administration. Assists in conducting risk assessments, audits, and compliance reviews.

Collaborates with the team to implement risk mitigation strategies and control measures.

Participates in training sessions and workshops to enhance knowledge of pension administration services.

Assists in onboarding new team members and provides ongoing support and guidance. Contributes to the development of training materials and resources for internal use.

Participates in special projects as assigned by the Chief Programs Officer, Director of Client Relations, Relationship Managers, or other professional staff.

Represents the Pennsylvania Municipal Retirement System in meetings and performs and/or coordinates various administrative functions and other related duties as assigned.

Essential Functions:

Communicates effectively, both orally and in writing

Interprets applicable policies and procedures

Organizes, prioritizes, and monitors work assignments

Develops and finalizes correspondence, presentations, contracts, and reports

Establishes and maintains effective working relationships

Understands pension administration concepts and practices

Applies legislative and policy requirements

Diagnoses and troubleshoots problems

Uses personal computer, associated software, and standard office equipment

Logs and tracks correspondence and client communication