Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an client support specialist to take client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in clients’ lives every day. If this sounds like a job you’d love, apply now! Responsibilities: • Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard • Manage attorney schedules, including prospective client consultations, to foster caseload growth • Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files • Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing and copying, and transcribing notes to make sure all processes run smoothly • Answering customer inquiries via phone, providing information about products, services, and policies • Resolving product or service problems by determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up to ensure resolution • Documenting customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken • Maintaining customer databases, ensuring that the data remains updated and accurate Qualifications: • Familiarity with case management and CRM systems a bonus • Background in the legal industry preferred • Sales or customer service experience highly valued • Excellent and empathetic verbal and written communication skills required • Firm knowledge of spreadsheet and data management, as well as computer skills • Problem-solving skills to diagnose customer problems and find effective solutions in a timely manner • Patience and empathy to handle frustrated or upset customers, and to understand and address their concerns • Ability to multitask in order to manage multiple phone lines, take notes during calls and use computer systems simultaneously • Ability to work 1-2 evening shifts per week Compensation: $23 hourly

• Answering customer inquiries via phone, providing information about products, services, and policies • Resolving product or service problems by determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up to ensure resolution • Documenting customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken • Maintaining customer databases, ensuring that the data remains updated and accurate