Job Description

LOCATION : Work onsite in Las Vegas. NV
WORK TYPE : Hybrid remote and onsite (3 days office, 2 days remote)

ABOUT US:

As a Client Support Specialist at Sportradar, you will be our clients’ primary point of contact, delivering expert support and building strong relationships. This role requires a blend of technical proficiency and passion for sports, ensuring that every interaction enhances our clients' experience. If you're a sports enthusiast looking to kickstart your career in a dynamic, technology-driven environment, we want to hear from you!

THE CHALLENGE:

• Handle inbound and outbound client communications via calls and emails, ensuring timely and effective responses.
• Develop comprehensive knowledge of Sportradar' products and services to provide accurate support and advice.
• Proactively identify and understand client needs, offering solutions and alternatives through meticulous research and problem-solving.
• Maintain high customer satisfaction, prioritizing client needs and delivering exceptional service.
• Perform additional tasks and projects as directed by management.

ABOUT YOU:

• Strong verbal and written communication skills.
• Proven experience in customer support or a similar client-facing role.
• High level of customer empathy and the ability to engage with diverse personality types.
• Effective multitasking and time management capabilities.
• Keen attention to detail and strong problem-solving skills.
• Proficiency in Windows and macOS; reliable computer hardware and a high-speed internet connection are required.
• Availability to work flexible hours, including nights, weekends, and holidays to accommodate global client needs.

Key Competencies:

• Customer Service Excellence
• Empathy and Active Listening
• Effective Communication
• Troubleshooting and Technical Skills

OUR OFFER:

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US).
• Ability to shape your own workday and career via a clearly defined professional and personal development plan.
• Opportunity to work with senior leadership, develop yourself and build your career within an inspiring and fast-growing company and digital sports environment.
• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
• Hybrid work model.

OUR RECRUITMENT PROCESS:

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
• Two Hiring Team Interviews: Meet with the Hiring team and Hiring Manager to dive into your expertise, as also discuss team fit.
• Final Steps: Receive feedback and, if successful, an offer!

We keep it simple and aim to wrap up the process within 3 weeks.

Pay Range: $20 HR- $21 HR
Sportradar intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors including but not limited to experience, qualifications, and location. Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work. Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution. Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.

Additional Information

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!