Position: Client Support Specialist Company: Sykes Elder Law Location: Pittsburgh, PA, US Are you a people person who is passionate about ensuring the security of seniors? Do you possess strong communication skills and maintain a positive attitude in all interactions? Are you detail-oriented and excel in tasks such as drafting documents, managing calendars, and handling emails? Can you work collaboratively with a team while also being able to independently assist clients, solve problems, and ensure project timelines are met? If yes, then the role of Client Support Specialist at Sykes Elder Law may be the perfect fit for you! Responsibilities: • Communicate with clients over the phone to assess their needs, schedule appointments, and address inquiries • Create legal documents based on the attorney's guidance • Assist clients in transferring assets into their trusts • Prepare and facilitate the approval of Medicaid applications • Manage the attorney's schedule and email correspondence efficiently • Resolve complaints and issues with empathy • Collaborate on enhancing client service procedures and implementing automation for improved processes Qualifications: • Bachelor's degree • Excellent verbal and written communication skills • Attention to detail • Problem-solving ability • Good working technological savvy • Organizational skills • Commitment to improving the lives of others • Dedicated to creating a superior client experience Compensation: $47,500 - $52,500 yearly

• Communicate with clients over the phone to assess their needs, schedule appointments, and address inquiries • Create legal documents based on the attorney's guidance • Assist clients in transferring assets into their trusts • Prepare and facilitate the approval of Medicaid applications • Manage the attorney's schedule and email correspondence efficiently • Resolve complaints and issues with empathy • Collaborate on enhancing client service procedures and implementing automation for improved processes