About the Position:

The client acquisition specialist is a key position at Scenthound, focused on reaching out to prospective clients, getting them excited about our care club, subsequently selling memberships and booking new appointments while providing exceptional service to every new client. This is a position that will start in a facility for at least 30 days with the opportunity to become remote with successful performance. The schedule is a choice of five 8/hr days from Wednesday to Sunday, or four, 10/hr days, from Thursday to Sunday.

Perks and Benefits:

Direct career growth path to Management positions (As. Manager, Manager) and additional options

Competitive hourly base pay, plus tips; sales bonuses

Medical, dental, and vision insurance benefits

Merit-based pay increases

Paid Vacation

Complimentary service membership

This position requires:

Sales experience and confidence (membership sales are highly valued!)

Customer service experience (retail, restaurant but dog industry is a plus)

Computer/ Technology proficiency

A passion for dogs and dog health & wellness!

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful client acquisition specialist is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover!

Tasks:

Drive membership sales

Drive key performance indicators – net memberships per month and rebook ratio

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling (while in scenter)

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable (while in scenter)

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards

Flexible work from home options available.