As a Clinic Director at Ellie Mental Health - West Hartford, CT, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

The Clinic Director will be highly compensated (salary, commissions, and bonuses!) for accepting responsibility for the overall performance and operation of a clinic composed of approximately 10- 15 professional outpatient therapists. This includes hiring and recruiting fantastic, unique, and fun-loving clinicians; managing clinic performance and client satisfaction; providing training and ongoing developmental support; meeting fiscal goals; marketing clinical services and building community partnerships and referrals. You will also maintain a reasonable client caseload.

Ellie Mental Health was founded in 2015 by Erin Pash, LMFT, and Kyle Keller, LICSW when they opened the first Ellie clinic in Minneapolis. Since then, the Ellie Fam has continued to grow with multiple clinics in Minnesota and a growing number of locally owned and operated franchises across the country.

Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we’ve made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

We Offer

Unique pay model with industry leading compensation

Comfortable, furnished offices and clinic environment

A company rooted in values of creativity, humor, compassion, acceptance, determination, and authenticity

Additional benefits and perks

Reporting & Supervision

Clinic Director reports to local Franchisee

All clinic therapists report to Clinic Director

Responsibilities include:

Hiring, Training, and Staff Management

Oversee the hiring process for all therapists at their clinic.

Provide all training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed

Assess ongoing development and training needs and conduct ongoing training as needed

Hold staff compassionately accountable for meeting performance expectations

Manage staff performance, including implementing Performance Coaching, Performance Improvement Plans, and termination process as needed

Supervision and Consultation

Oversee peer consultation groups to ensure clinical excellence and align with best practices

Provide clinical oversight to clinic’s Mental Health Practitioners and Professionals, including signing clinical documentation for pre-licensed providers

Participate in Clinic Director Peer Consult Group

Provide 1:1 consultation with all therapy staff to review productivity, caseload, and clinical documentation

Client Care

Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy

Utilize creativity in interventions to help clients achieve and exceed goals

Prepare and submit individual documentation for each session per company guidelines and protocol

Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed

Clinic Oversight

Collaborate with franchise owner and Ellie Mental Health corporate staff (as needed) to implement strategies for fiscal and clinical efficiency

Monitor and manage clinic office schedules and office supplies

Provide timely response to concerns raised by clients, clinicians, or external stakeholders

Serve as point of contact for building management related issues or concerns

Clinic Outreach, Marketing, and Networking

Spearhead clinic’s community outreach and engagement efforts, in collaboration with franchise owner and consistent with guidance from Ellie Outreach Team

Collaborate with Ellie Marketing Team to promote clinic’s online visibility

Organizational Leadership

Collaborate with franchise owner and Ellie Corporate Team to implement all required policies and procedures

Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with franchise owner

Required Skills/Abilities

Master’s Degree or higher education in mental health discipline

Independently licensed with a CT -issued clinical practice license (e.g., LCSW, LMFT, LPCC)

Strong leadership, problem-solving, and executive skill sets

Strong working knowledge of state requirements regulating mental health practice

Excellent verbal and written communication skills; Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail

Working understanding of human resource principles, practices, and procedures

Excellent time management skills with a proven ability to meet deadlines

Ability to function well in a high-paced and changing environment

Proficient with Microsoft 365 applications

Adept at learning and navigating Electronic Health Record systems

Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a “Ellie Mental Health”, Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.

Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.