As a Clinic Manager, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination. The Clinic Manager is a mid-tier administrative role responsible for supporting the Clinic Director in the oversight of performance and operations of the clinic. This position supports the Clinic Director and clinic staff; assist with staffing needs; provide resource support and administrative oversight, while maintaining an active case load of clients.

Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we have made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve.

Tasks & Responsibilities:

Participate in leadership meetings when requested

Maintain billable hours expectations

Triage clinic staff’s administrative questions and concerns by connecting them to appropriate tools and resources

Troubleshoot issues within Valant, ADP, Teams, Outlook, and billing

Review EHR service lines and complete error corrections as needed

Collaborate with clinic director to support clinic in positive culture building (celebrations, anniversaries, community drives, etc.)

Monitor clinic capacity and practice patterns in support of the clinic director in hiring to meet FTE staffing requirements (office space and client waitlist)

Partner with clinic director to support administrative changes as needed (office space and waitlist)

Partner with clinic director to support administrative changes as needed

Coordinate with clinic director to support the hiring process; this includes screening, interviewing, and onboarding processes

Coordinate office supply orders for clinic (ordering and monitoring)

Co-facilitate clinic meetings and consultation groups, including documentation via a file note

Collaborate with clinic director to maintain organizational policies and procedures

Serve as back-up for clinic director when they are out of the office

Support clinic staff development to ensure accurate use of Valant

Additional duties as assigned

Required Skills/Abilities

Master’s Degree or higher education in mental health discipline

Active and unrestricted license issued by a North Carolina Professional board (e.g., LCMHC LSCW, LMFT)

Strong leadership and problem-solving skill sets

Strong working knowledge of state requirements regulating mental health practice

Excellent verbal and written communication skills; Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail

Working understanding of human resource principles, practices, and procedures

Excellent time management skills with a proven ability to meet deadlines

Ability to function well in a high-paced and changing environment

Proficient with Microsoft 365 applications

Adept at learning and navigating Electronic Health Record system

Salary:

Competitive pay (clinical/non-clinical)

Performance based