Background

Movn Health is looking for a Clinical Operations Specialist to assist in preparing patient charts and facilitate easier, faster patient enrollments, thus achieving our mission. Through your timely support you will be assisting Movn Health in achieving its mission of equitable access to high quality cardiovascular care. This role involves operational efficiency, accuracy in patient records, and proactive engagement with patients to support the clinical team. This is a part-time position that involves being in-office 3 days per week in Rancho Bernardo.

Responsibilities

• Perform timely and accurate insurance verification for new and returning patients.
• Ensure accurate entry of patient demographic, insurance, and medical data as part of patient record on Movn platforms
• Call patients to confirm upcoming appointments and remind them of necessary pre-appointment tasks (e.g., forms), reschedule appointments as needed.
• Answer inbound calls from prospective patients and address their questions about the Movn program.
• Explain Movn Health's program details to patients, guide them through the enrollment process, and schedule care manager appointments.
• Ensure that the patient receives a detailed explanation of Movn Health's services.
• Transfer calls to other team members to facilitate enrollment.
• Coordinate with other team members to assist with overflow tasks, ensuring smooth day-to-day operations.
• Send faxes to providers with updates on patient progress, as requested by clinical team.
• Help with onboarding new providers that join the team.

Requirements

• 2+ years of experience in a medical assistant or care coordination role at a physician or cardiology practice
• Ability to work in a fast-paced environment with little direction
• Bilingual in English and Spanish

About Movn Health

Movn Health, is a telehealth cardiovascular services company that is increasing access to cardiac rehab and helping patients recover faster at home through an innovative app-based virtual cardiac rehab program. Our mission to provide equitable access to high quality cardiovascular care so people can live longer, healthier lives. Our program combines evidence-based guidelines, behavior science, remote monitoring and tele-health coaching to engage patients to adopt heart-healthy lifestyles and improve their wellbeing. Our programs were developed in collaboration with Stanford Medicine and is based on 20+ years of research on over 70,000 patients across six randomized clinical trials. Our program has successfully improved cardiac rehab participation rates, member outcomes and lowered readmission at marquee organizations like CDPHP, Kaiser Permanente, Highmark Health Plan, Allegheny Health Network and the Veteran Affairs.