Job Description

We build. We create impact.

As a **** Cloud Engineer on the Cloud Operations team, you will make a positive impact by:

• Communicating with customers during incidents:
  • Identifying impacts.
  • Communicating on status page.
  • Writing root cause analysis.
• Taking part in development phases:
  • Providing insights with production environments metrics and constraints.
  • Challenging design and provide improvements as early as possible.
  • Taking part in qualifying the solution for production.
  • Testing and challenging disaster and recovery procedures.
• Ensuring security:
  • Taking part of security reviews.
  • Monitoring security tools.
  • Identification of improvements.
  • Implementing improvements.
• Taking part in continuous improvement:
  • Identifying improvements, including in the monitoring or dashboarding.
  • Taking part in lessons learnt from releases and incidents.
  • Implementing improvements, e.g. via scripting or available tools.
  • Taking part in processes optimization, documentation, audits (e.g. ISO 27001)
  • Taking part in cost control and cost killing projects.

Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.