Job Description

Position: Cloud Services Manager

Location: Okemos, Michigan

Develop and implement strategies to continue our growth, including new products for managed

hosting, infrastructure as a service, cloud (virtualization), websites, and other application services.

● Monitor performance to ensure service delivery exceeds service level goals (SLAs).

● Lead IXN’s teams: Operations, 911.net® Security Operations Center, sales/channels,

Marketing, and Customer Service.

● Maintain and improve the business processes:

○ Sales, Maintenance, and Service Delivery Tracking Systems.

○ Product Management.

○ Problem/Issue, order tracking, help desk, incident, and configuration management.

○ Continual improvement (plan, execute, analyze and synthesize issues, manage

problems, and apply root-cause analysis to make data-driven decisions/improvements).

○ Exceptional customer service and operational excellence, especially in privacy & security.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE, & ABILITIES

● Bachelor’s degree, preferably in business, computer science, or a technical program.

● 4+ years of experience leading teams that provide data hosting or SaaS.

● 2+ years of experience in budgeting and project management.

● Working knowledge of CRMs, cloud services platforms, and security protocols.

● Experience in marketing, sales, and directing project managers of IT services.

● Excellent communication (verbal, written, and listening) skills .

Additional Information

All your information will be kept confidential according to EEO guidelines.