Job Description

The Role : Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.

In-Office Position: At Strategy, our in-office days are 5 days a week

Responsibilities

• Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
• Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
• Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities
• Collaborate and communicate effectively with peers, internal application and software development teams
• Prioritize and communicate product defects and enhancements to development teams
• Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
• Enhance personal and professional growth by participating in Internal Development Programs
• Work in a strong team environment

Qualifications

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science). Targeting May 2025 graduates.
• Knowledge of Python, REST API, Java, SQL, HTML, or XML/XSL technologies
• Windows/Linux system administration knowledge
• Strong customer focus, with the desire to help others and provide high-quality support.
• Strong analytical and troubleshooting skills and experience.
• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.
• Excellent oral and written English communication skills.
• Preferred: Cloud Certifications (AWS, Azure, Google Cloud)

Additional Information

Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at application_accommodations@strategy.com.