Overview

The Club Coordinator is responsible for providing overall direction, coordination and evaluation of gym operations including the Front Desk, Kid’s Club and Housekeeping Operations with an emphasis on member service and overall gym administration.

Responsibilities

Properly manage and maintain gym operational budget.

Responsible for managing and receiving orders for office supplies, printing & forms and small equipment.

Responsible for the monthly inventory process to be completed accurately and on time.

Manages the retail sales procedures for the gym.

Responsible for control of cash deposit and follows all Cash Management procedures.

Responsible for tracking sales for all employees accurately.

Responsible for ensuring all legal agreements are up to standard for the facility.

Works in cooperation with the General Manager to manage/process cancellations following procedures in place to retain members.

Hires, trains, and supervises operation team associates for the Front Desk and Kids Club Departments

Assists with managing the Housekeeping department and/or outsourced cleaning vendor.

Responsible for managing disciplinary actions involving all gym level employees.

Ensures that all front desk systems are followed, such as proper Member Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, Guest passes, Membership Agreement completion with accuracy.

Assists General Manager and Fitness Director with bi-monthly payroll to ensure all missed time punches are corrected and submitted on time with payroll signed off by indicated deadline.

Communicates with General Manager regarding ways to improve Front Desk and Kid’s Club operations.

Serves as Liaison with ownership assisting with member and/or operation issues.

Responds to all member issues to ensure all member concerns are addressed in a timely manner.

Provides and maintains the highest level of customer service in a high volume retail environment through personal actions and development of the staff.

Provide effective decision making regarding customer service issues.

Plans and promotes special events for the gym on a monthly basis.

Directs and controls all gym walk-through’s considering safety and cleanliness.

Works in cooperation with General Manager and other management team members to properly document any member Incidents that happen within the gym.

Must be available for phone calls and emergencies at all times.

Ability to work outside normal work hours when dictated by work load.

Other duties as assigned.

Qualifications

2-4 years of operations, customer service, retail, sales and cashier experience.

2 years of management and leadership experience is desired.

High School Diploma or GED required.

Understanding of Company policies, practices and procedures.

Ability to handle challenging customer issues with patience, tact and professionalism.

Excellent training skills.

Excellent leadership and management skills.

Basic computer skills.

Must be able to communicate well.

Excellent verbal and written communication skills.

Requires the ability to stand or sit for up to 8 hours throughout the workday.

Ability to lift up to 25 pounds.

Hearing sufficient to understand conversations, both in person and on the telephone.

Must be able to work under pressure and meet tight deadlines.

Benefits

Gym Membership

Health Insurance

401K Plan