Club Manager

Genesis Health Clubs

Club Manager

National
Full Time
Paid
  • Responsibilities

    Genesis Health Clubs is seeking hospitality driven managers who provide superior customer service with the drive to be the best! This role will ensure the financial growth and sales performance of the club by overseeing all aspects of the sales operations. Execution and inspection of all sales operations including the activities of all Fitness Advisors and supporting departments. Manage and participate in all sales related functions including prospecting, staff training, new members sales and member retention.

    Duties and Responsibilities:

    Seek new and existing memberships to exceed sales goals by phone, outside sales, and current member retention

    Report and communicate daily with regional team leaders on sales activity

    Conduct daily sales meetings to discuss performance and objectives with club team

    Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining staff

    Assures that effective orientation and training are given to each new team member

    Responsible for addressing complaints and resolving problems

    Promptly responding to members concerns

    Ensure club meets all standards for cleanliness, maintenance, and safety

    Direct and help manage other departments within the club

    Attend all staff and club meetings and events

    Establish and maintain professional relationships with staff

    Maintain and update sales policies and procedures

    Always know and be aware of club revenues and goals

    Works closely with retention departments to ensure high participation in the facilities

    Ensures that all required documentation is completed in a timely manner.

    Ability to respond quickly and appropriately to emergency situations.

    Perform other duties and assignments as necessary or required

    Help support and grow all departments in the facility

    Expectations:

    Present a professional demeanor at all times when representing the Genesis Health Clubs

    Provide input in developing strategies to support goals and objectives

    Recommend staff development/education activities

    Develop and build a team atmosphere among staff and departments

    Ability to respond to common inquiries or complaints

    Job Requirements:

    Available to work weekends and evenings and holidays

    Must hold current CPR certification or obtain within 60 days of start date

    Ability to work well with others

    Experience in cash handling and credit cards

    Customer service abilities

    Physical Requirements:

    Ability to stand for long periods of time

    Ability to lift up to 35 pounds

    Ability to communicate with guests and other associates, including reading, writing and speaking

    Benefits:

    Health Insurance

    Dental Insurance

    Vision Insurance

    Paid Time Off

    401(K)

    401(K) Employer matching

  • Locations
    Fort Collins, CO • Orlando, FL • West Des Moines, IA • Lawrence, KS • Independence, MO • Kansas City, MO • Liberty, MO