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Manager On Duty (MOD)

C

Club4 Fitness - Kenner

Manager On Duty (MOD)

Kenner, LA
Full Time
Paid
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  • Responsibilities

    Position Title: Manager On Duty (MOD)Reports to: General ManagerManager On Duty - Closer:

    Job Summary

    The Manager On Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. Hours are as follows: Tues/Wednes/Thurs - 1 pm. until 10 pm.; Friday - 11 a.m. until 8 p.m.; and, Saturday - 10 a.m. until 7 p.m. (1 hour lunch break each work day).

    Essential Duties and Responsibilities

    1. Assist in recruiting, hiring, training and developing a high performing staff consisting of front desk and trainers.

    2. Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.

    3. Assist with Staff Management and provide backup support to Club Manager as needed.

    4. Assist in scheduling and supervising staff.

    5. Assist in resolving or escalating employee issues or concerns.

    6. Involved in all front desk related activities including:

    Answer phones in a friendly manner and assist callers with a variety of questions.

    Check members into the system.

    New member sign-up.

    Take prospective members on tours.

    Facilitate all member requests, issues and questions.

    1. Assist in overseeing cleanliness and maintenance of facility.

    2. Assist in ordering of supplies using specific budget based on club requirements.

    3. Assist in tracking statistics and reports (weekly, monthly, and annually).

    4. Backup support for any employee who is absent.

    Qualifications/Requirements

    1. Superior customer service skills, preferably in the fitness industry.

    2. Solid supervisory, diplomacy and listening skills.

    3. Basic computer proficiency (Microsoft Suite).

    4. Hard working, enthusiastic and energetic!

    5. Strong problem resolution skills.

    6. Current CPR Certification preferred.

    7. High school diploma/GED equivalent required.

    8. Must be 18 years of age or older.

    Physical Demands

    1. Continual standing and walking during shift.

    2. Continual talking in person or on the phone during shift.

    3. Must be able to occasionally lift up to 50 lbs.

    4. Will occasionally encounter toxic chemicals during shift.