+--------------------------------------+--------------------------------------+ | SUMMARY | The Surveillance Supervisor is | | | responsible for overseeing the | | | day-to-day activities of | | | surveillance personnel in the | | | monitoring of all facilities within | | | the Viejas Casino and Resort. Your | | | will be responsible for training and | | | developing staff, assigning work, | | | meeting completion of deadlines, | | | interpreting and ensuring consistent | | | application of organization | | | policies. In addition, you will | | | ensure the protection of Tribal | | | assets, the security of patrons, and | | | employees; assures a high standard | | | of integrity and honesty in all | | | casino gaming operations and related | | | support services. | +--------------------------------------+--------------------------------------+ | CORE SCOPE | GUEST FOCUS | | | | | | - Ensures guest service experience | | | is maintained at, or above | | | established Viejas’ standards. | | | - Resolves guest disputes in a | | | reasonable, professional, and | | | equitable manner. | | | - Recommends and implements | | | business process improvement | | | measures to increase | | | guest satisfaction. | | | - Attends and supports all guest | | | service training courses; | | | ensures that all team members in | | | the unit attend as required. | | | - Maintains knowledge of and | | | ensures team members are aware | | | of current marketing promotions | | | and/or special events. | | | | | |   | +--------------------------------------+--------------------------------------+ |   | LEADERSHIP | | | | | | - Supervises, lead, and motivates | | | team members and creates a | | | productive and positive | | | work environment. | | | - Supervises and provides guidance | | | to surveillance personnel in | | | monitoring the facilities within | | | Viejas Casino and Resort for | | | detection and video taping of | | | illegal and/or unusual | | | activities such as cheating, | | | theft, embezzlement or other | | | activities which may be | | | suspicious or threatening to the | | | guests or team members. | | | - Provides continual feedback to | | | Surveillance Director on all | | | pertinent information relating | | | to surveillance operations. | | | - Conducts department personnel | | | performance appraisals and | | | ensures performance standards | | | are achieved by the staff. | | | - Provides training to | | | surveillance new and | | | existing personnel. | | | | | |   | | | | | |   | +--------------------------------------+--------------------------------------+ |   | WORKFORCE MANAGEMENT | | | | | | - Assists with tracking and | | | managing daily schedule changes | | | including coverage for call | | | offs; determines who to cut | | | early to save on labor. | | | - Participates in and/or makes | | | recommendations on employment | | | actions such as hiring, firing, | | | promotion and | | | disciplinary actions. | | | - Participates in workforce | | | planning efforts. | | | - Implements and monitors | | | department policies and | | | procedures for identifying | | | workforce hazards and | | | assessing risks. | | | - Ensures team members have a | | | safe working environment and | | | proactively addresses any | | | unsafe conditions. | | | | | |   | | | | | |   | | | | | |   | +--------------------------------------+--------------------------------------+ |   |   | +--------------------------------------+--------------------------------------+ |   | GAME COMPLIANCE AND MONITORING | | | | | | - Follows established procedures | | | and advises all affected | | | personnel on gaming procedures, | | | policies, rules, | | | and regulations. | | | - Assists with policy and/or | | | regulations to ensure integrity | | | in all aspects of gaming. | | | - Ensures department rules, | | | policies, and procedures are | | | followed by surveillance | | | personnel and takes appropriate | | | corrective measures to | | | ensure compliance. | | | - Ensures all sensitive/restricted | | | areas of the gaming facility and | | | electronic access systems are | | | effectively monitored. | | | - Monitors all gaming-related | | | areas including table games, | | | slot machines, cage cashier, | | | count room, etc. to ensure | | | adherence to gaming regulations | | | and in-house internal controls. | | | - Monitors other nongaming | | | departments and personnel | | | activities and transactions | | | for compliance. | | | | | |   | +--------------------------------------+--------------------------------------+ |   | GAME INVESTIGATIONS | | | | | | - Performs overt and covert | | | investigation involving theft, | | | crime, gaming violations, and | | | violations of gaming regulations | | | and internal controls. | | | - Advises on criminal activities | | | or of person involved in | | | these activities. | | | - Coordinates with casino | | | management and security to | | | ensure tribal assets | | | are protected. | | | - Coordinates and work with local, | | | state, and federal law | | | enforcement in the in criminal | | | and/or civil investigations that | | | occurred on company property. | | | - Follows up on investigations and | | | reviews on patron disputes and | | | provides recommendations to the | | | Surveillance Director. | | | - Makes extended exclusion | | | recommendations to | | | Surveillance Director. | | | - Participates in any court | | | actions relating to gaming | | | violations in order to represent | | | facts as obtained by | | | the department. | | | | | |   | +--------------------------------------+--------------------------------------+ |   | SURVEILLANCE REPORTS | | | | | | - Reviews surveillance reports for | | | accuracy, ensuring applicable | | | facts and observations | | | are included. | | | - Extracts, evaluates, analyzes, | | | and interprets data from | | | various databases. | | | - Maintains daily log and reports | | | to ensure that adequate and | | | accurate information on | | | surveillance activities are kept | | | for future access. | | | | | |   | +--------------------------------------+--------------------------------------+ |   | ADMINISTRATIVE | | | | | | - Maintains and repairs all | | | surveillance equipment. | | | - Maintains current technical | | | knowledge of the operation of | | | slot machines and all other | | | games of change offered in | | | the facility. | | | - Reads and responds to emails on | | | a daily basis. | | | - Ensures office and other | | | supplies are available. | | | - Attends all required training | | | and meetings. | | | - Performs other duties | | | as assigned. | | | | | |   | +--------------------------------------+--------------------------------------+ | INTERACTION | - Interacts with team members, | | | subject matter experts, | | | management, and | | | department heads. | | | | | |   | +--------------------------------------+--------------------------------------+ | SUPERVISION | - Oversees the work of a team of | | | at least three or more | | | non-exempt team members within a | | | work unit. Responsible for | | | training, planning, assigning, | | | and directing work, appraising | | | performance, rewarding and | | | disciplining team members. | | | | | |   | +--------------------------------------+--------------------------------------+ | EDUCATION/ CERTIFICATION | - Must be 21 years of age. | | | - Possess a high school diploma or | | | general education degree (GED) | | | required. | | | - Associate’s degree preferred. | | | | | |   | +--------------------------------------+--------------------------------------+ | EXPERIENCE | - 3 to 5 years of casino | | | surveillance experience. | | | - 1 year of experience in | | | supervisory experience. | | | | | |   | +--------------------------------------+--------------------------------------+ | KNOWLEDGE AND SKILLS | - Through knowledge of all table | | | games such as blackjack, | | | roulette, poker, craps, pai | | | gow, etc. | | | - Knowledge of state and federal | | | laws pertaining to gaming. | | | - Knowledge of | | | surveillance techniques. | | | - Proficient in card counting, | | | advantage play, basic strategy, | | | game protection, and | | | facial recognition. | | | - Proficient in the operation of | | | surveillance equipment. | | | - Excellent verbal, written and | | | interpersonal communication | | | skills with the ability to write | | | concise/factual reports. | | | - Proficient in using spreadsheet | | | and ability to analyze | | | statistical data. | | | - Have keen observation skills and | | | ability to make snap decisions. | | | - Ability to deal with problem | | | involving several concrete | | | variables in | | | standardized situations. | | | - Ability to investigate, document | | | and testify. | | | - Ability to work in a high | | | stress environment. | | | - Must be able to work flexible | | | shifts, nights, weekends, | | | and holidays. | +--------------------------------------+--------------------------------------+

Required Skills Required Experience