HUALAPAI PREFERENCE

Position: Coffee Shop Supervisor

Department: F & B

Classification: Non-exempt

Salary Range: NE2W

Supervisor: Coffee Shop Manager

Disclaimer: Position Description is not meant to encompass all aspects of position; other duties may be assigned.

Position Summary:

Our Coffee Shop Supervisors are responsible for creating a unique experience for our guests through excellent service and expertly-crafted beverage & food products. They will be responsible for all aspects of supervision of the Baristas. The individual in this position is expected to contribute to a workplace that promotes a team oriented, high-performance culture which emphasizes involvement, efficiency, and a positive & productive working environment. This position will act as a Hualapai ambassador and in the best interests of the Hualapai Tribe at all times.

Duties & Responsibilities:

Deliver outstanding guest service to every guest, every time.

Become proficient in creating expertly-crafted beverage & food products by following recipes and processes to ensure quality and consistency.

Create schedules, conduct performance reviews, assist in interviewing and hiring, issue discipline, approve time-off, and other related supervisory duties as assigned.

4. Ensure proper health, safety, and sanitation processes are in place and being followed for the safety of all guests and team members.

5. Ensure that all guest-related issues are resolved promptly while maintaining a high degree of tactfulness and respect for the other party.

6. Contribute to a team environment and assist coworkers in handling issues or difficult or unhappy guests, both internal and external.

7. Ensure that all communications are shared with team members in a timely and accurate manner, as appropriate.

8. Keep the Barista Manager informed of all issues and concerns.

9. Perform other work-related duties as assigned.

Knowledge and Abilities:

1. Ability to adapt and learn quickly.

2. Ability to build professional interpersonal relationships with guests and team members.

3. Ability to follow instructions and ensure quality & consistency of products.

4. Excellent verbal communication skills.

5. Demonstrated ability to be a part of a team environment, multi-task efficiently and maintain positive working relationships.

6. Demonstrated ability to communicate in a clear, concise manner and know when to escalate issues of team members/guests that are not happy. Ability to remain calm and focused under pressure.

7. Demonstrated ability to participate in a team environment, multi-task efficiently and maintain positive working relationships. Excellent organizational skills.

Qualifications:

1. High school diploma, required.

2. In lieu of a high school diploma, demonstrated ability to perform basic addition, subtraction, multiplication, and division and pass a brief exam.

3. Ability to work efficiently and efficiently both as an individual and as part of a team.

4. Strong verbal communication skills, as well as strong interpersonal and organizational skills.

5. Preference given to Hualapai Tribal members.

Physical Demands:

1. While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.

2. The Team Member must be able to concentrate for prolonged periods.

3. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

4. The Team Member must be able to communicate effectively in person or using telecommunications equipment.

5. Must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.

6. Frequently lift and/or move up to 30 lbs.

Conditions of Employment:

1. Must be able to provide authorization to work in the United States.

2. Must be at least 18 years of age.

3. Must possess a valid driver’s license with a clean driving record, and be able to obtain approval to operate a company vehicle.

4. Must comply with the GCRC Team Member Handbook, internal policies and procedures, and all rules and regulations set within GCRC and the Tribe.

Working Conditions:

Work environment will be an indoor setting, with occasional assignments in outdoor environments in multiple business locations. This will involve exposure to extreme weather conditions including, but not limited to: heat, cold, wind, rain, and snow. Extended and irregular hours, evenings, weekends, and holidays may be needed on occasion to meet business needs. Must be able to perform under pressure and work under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with irate external customers and team members, both current and former.

Revised: December, 2024