Benefits:

Cal Savers program

Health insurance

Free food & snacks

Job Summary

We are seeking a Collection/AR Specialist to join our team. In this role, you will monitor accounts to identify outstanding payments and communicate with clients regarding the collection of those funds. The ideal candidate has excellent negotiation and interpersonal skills and the ability to work with limited supervision.

Responsibilities

Review accounts to discover overdue payments

Research client information and historical data on accounts

Communicate with clients regarding overdue accounts

Collect payments and issue refunds

Maintain accurate documentation of account status and collection efforts

Report on collection activity and present to management

Locate clients through web search, skip trace, Google or social media if unable to locate.

Prepare regular aging reports on the status of delinquent accounts and collection efforts for management.

Identify and suggest improvements to the collection process to increase efficiency.

Cross train within the department.

Qualifications

High school diploma/GED required, a college degree is preferred

Previous experience as a Collection Specialist or in a similar position

Understanding of collection techniques

Knowledge of debt collection laws and regulations

Familiarity with Microsoft Office, Excel, and computer databases

Ability to work well under pressure

Excellent communication and negotiation skills