Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

CRDN is the leading expert in textile, electronic, art and contents restoration. We restore peace of mind to our customers after they have suffered loss due to a fire, water or wind disaster.

Our Collection Specialist will manage and collect outstanding debts from insurance providers, contractors, and insureds.

Shift and Schedule

Monday to Friday

8:00AM till 5:00PM

Job Requirements

Must be 18 years of age or older

Must be comfortable working in challenging environments following fire, water or wind damage

Must enjoy working with others

Must be fluent in Microsoft Office

Qualifications:

· Strong organizational skills and ability to prioritize tasks effectively

· Knowledge of the insurance industry and/or restoration a plus

· Excellent time management skills to ensure efficiency

· Ability to understand technical aspects of products for effective sales presentations

· Ability to work independently without supervision

· Enthusiastic

· Self-motivating

· Empathetic

· Strong customer service/people skills

· Detail oriented

· Ability to follow directions

· Excellent communication skills both verbal and written

· Team focus and drive to succeed

Responsibilities:

· Monitor companies Accounts Receivable and identify overdue accounts.

· Work closely with Insurance Adjusters to aid in the collection process.

· Follow up with adjusters regularly about overdue payments.

· Understand our restoration process to use critical thinking to problem solve.

· Create and send professional collection letters when needed.

· Collaborate with production to understand job status’.

· Provide weekly reports as requested and communicate to identify problems and issues that affect the collection process.

· Record communication in appropriate platform.

· Record and post payments in a timely manner.

· Monitor uncollected balances approaching the 275 day royalty requirements and escalate to supervisor.

· Document all collection efforts via - Emails

Internal Notes

Xact Analysis

· Maintain calendar for storage/delivery.

· Assist with resolving customer issues and billing team as needed.

Benefits:

Matching 401k

Dental

Vision

Life insurance

Health Insurance

Paid Time Off