Job Description

• Manage collections for government and state contracts, including navigating budget cycles and contract renewal periods.
• Own and execute the full dunning and follow-up process, including 30/60/90 day escalation workflows.
• Track outstanding invoices and proactively engage with internal billing teams and Account Managers (AMs) to drive resolution.
• Interpret contractual obligations to identify billing milestones and renewal triggers and ensure compliance with state-by-state guidelines.
• Work within customer portals to resolve payment-related issues.
• Advise billing teams on process improvements using data-driven methods

Qualifications

• U.S.-based with prior experience managing government/state collections.
• NetSuite ERP power user — you’ve lived in it, not just dabbled.
• Solid foundation in contracts, obligations, billing milestones, and renewal cycles.
• Deep familiarity with the timing of state payments, budget cycles, and the “creative” follow-ups often required.
• Detailed-oriented mindset
• A sense of urgency and execution while adhering to processes
• A proactive mindset