Client Account Representative (Collections)

Large Global Law Firm, Based in Los Angeles is looking for a Client Account Representative/Collections Coordinator with Law Firm Experience or professional services experience.  The responsibilities focus on the management of the Firm’s receivable portfolio.  The position works to develop and maintain relationships with both our Partners and their clients, assisting in the day-to-day collection of client file receivables.

Responsibilities:

• Managing partner receivable portfolios, outlining the problems and optimum solutions for collecting outstanding receivables.
• Utilizing the Firm’s proprietary accounting software as well as external billing systems to manage invoices through to collection.
• Reviewing, coordinating and/or addressing invoice rejections/re-submissions, adjustments, discounts, approvers/approval status, discounts, timekeeper issues, budget issues, write-offs, and applications.
• Identifying incoming receipts and remaining outstanding invoices daily, reviewing A/R and WIP reports.
• Communicating and coordinating with the partners and people necessary to complete daily tasks in a clear and concise manner (billers and billing management internally, client contacts externally).

Qualifications:

• Well-organized and able to communicate at all levels with attorneys and clients.
• Willing to take direction and able to work under pressure in a fast-paced environment.
• Outstanding written and verbal communication and organizational skills Required.
• Ability to work overtime as necessary (position pays OT).

Experience:

• At least three years of relevant collections experience is required.
• Must have strong technology skills, particularly in Microsoft Outlook, Word and Excel.
• A law firm environment with CMS accounting system experience is preferred but not required.
• Experience in an intense e-mail environment is required.